Rahul Bhat

• Managing HC of 44 plus members including Technical Managers, Supervisors, Operation team for Service Delivery & Operations and Audit. Ensuring timely and high-quality Service Delivery and Operations Audit.
• Managing Factory Operations/Production teams, Procurement, Customer Service Operations and Stakeholders for smooth functioning.
• Ensure services are delivered in accordance with SLAs, KPIs, and contractual obligations. Monitor service performance and implement corrective actions as needed. Manage cross-functional teams including Oracle DBAs, application support analysts, and infrastructure specialists. Coordinate with offshore and onshore teams to ensure seamless service delivery.
• Overseeing the day-to-day business Service & Operations within an organization, focusing on maximizing efficiency by monitoring production processes, identifying areas for improvement, and implementing strategies to optimize productivity and profitability across the supply chain, while maintaining quality control throughout the operation.
• Managing Projects within defined parameters and guiding Stakeholders ensuring successfully completion and on time to maintain Company Standard.
• Identify and mitigate risks related to service delivery. Ensure compliance with client policies, industry standards, and regulatory requirements.
• Guided Sale & other Teams which helped to reduce the escalation matrix numbers of customer’s complaints by implementing conflict management and business negotiation processes.
• Managing data collection for the updating of metrics to achieve productivity targets, reducing cost per unit, eliminating errors, and delivering excellent customer service. Drive continuous improvement initiatives across service delivery processes. Manage budgets, forecasts, and cost optimization for Oracle Managed Services. Support contract renewals, upselling opportunities, and scope expansions.
• Helped in Improving the Factory processes like Inventory Management, Production Plan and Supply Chain Management.
• Got recognition from Top Management for fixing the operation process flows.

• Managed Service & Operations within an organization, focusing on maximizing efficiency by monitoring production processes, identifying areas for improvement, and implementing strategies to optimize productivity and profitability across the supply chain, while maintaining quality control throughout the operation.
• Spearheaded a team for Service Delivery & General Accounting Payable/R2R process. Helped in Transitioning the activities to accommodate the process flows and managing the work assignments.
• Ensure services are delivered in accordance with SLAs, KPIs, and contractual obligations. Monitor service performance and implement corrective actions as needed. Manage cross-functional teams including Oracle DBAs, application support analysts, and infrastructure specialists. Coordinate with offshore and onshore teams to ensure seamless service delivery.
• Managed data collection for the updating of metrics to achieve productivity targets, reducing cost per unit, eliminating errors, and delivering excellent customer service. Drive continuous improvement initiatives across service delivery processes. Manage budgets, forecasts, and cost optimization for Oracle Managed Services. Support contract renewals, upselling opportunities, and scope expansions.
• Established robust relationships with clients to streamline the process through daily calls with stakeholders; handled invoicing and payment issues. Managed PO/Non-PO Invoice processing, T&E-Petty Cash, and Payments.
• Collaborated with cross-functional teams of US, Australia, Oman, India, UK to identify opportunities and improve and standardize processes. Helped the team to clear the aged Invoices/Backlogs/aged Prepayments.

• Ensure services are delivered in accordance with SLAs, KPIs, and contractual obligations. Monitor service performance and implement corrective actions as needed. Manage cross-functional teams including Oracle DBAs, application support analysts, and infrastructure specialists. Coordinate with offshore and onshore teams to ensure seamless service delivery.
• Managing Projects within defined parameters and guiding Stakeholders ensuring successfully completion and on time to maintain Company Standard.
• Identify and mitigate risks related to service delivery. Ensure compliance with client policies, industry standards, and regulatory requirements.
• Managing data collection for the updating of metrics to achieve productivity targets, reducing cost per unit, eliminating errors, and delivering excellent customer service. Drive continuous improvement initiatives across service delivery processes. Manage budgets, forecasts, and cost optimization for Oracle Managed Services. Support contract renewals, upselling opportunities, and scope expansions.
• Oversaw Trial BS, P&L accounts, MJEs, reconciliations, and associated reporting tools like Quarterly Reporting Schedules (QRS), and other analytical works. Optimized and supported month-end, quarter-end, and year-end closing.
• Reviewed and prepared financials, journals, Account Reconciliations (AR), the closing process, and the balance sheet.
• Investigated and resolved complex accounting issues on time, along with continuous process improvements and development of automated systems. Reverse knowledge transfer to teams for business processes/segments.
• Collaborated with cross-functional teams to identify opportunities and improve and standardize processes.
• Steered analytics and query handling for the San Diego (US) teams and got acknowledged for the efforts and process- driven knowledge; recognized by the top management multiple times both financially and non-financially.

• Spearheaded a team of 8 members for the AP/AR process.
• Established robust relationships with clients to streamline the process through quarterly calls with stakeholders; handled invoicing and payment issues. Managed PO Invoice processing/Non-PO Invoice processing, T&E, and payments.
• Ensure services are delivered in accordance with SLAs, KPIs, and contractual obligations. Monitor service performance and implement corrective actions as needed. Manage cross-functional teams including Oracle DBAs, application support analysts, and infrastructure specialists. Coordinate with offshore and onshore teams to ensure seamless service delivery.
• Managed Projects within defined parameters and guiding Stakeholders ensuring successfully completion and on time to maintain Company Standard.
• Identify and mitigate risks related to service delivery. Ensure compliance with client policies, industry standards, and regulatory requirements.
• Managed data collection for the updating of metrics to achieve productivity targets, reducing cost per unit, eliminating errors, and delivering excellent customer service. Drive continuous improvement initiatives across service delivery processes. Manage budgets, forecasts, and cost optimization for Oracle Managed Services. Support contract renewals, upselling opportunities, and scope expansions.
• Framed SOPs on various invoices & payment processes, along with User Acceptance Testing (UAT) for DFM & WQM tools.
• Monitored control compliance and metrics for the prescribed process; monitored the team to deal with auditors and handle queries effectively.

• Ensure services are delivered in accordance with SLAs, KPIs, and contractual obligations. Monitor service performance and implement corrective actions as needed.
• Identify and mitigate risks related to service delivery. Ensure compliance with client policies, industry standards, and regulatory requirements.
• Managed data collection for the updating of metrics to achieve productivity targets, reducing cost per unit, eliminating errors, and delivering excellent customer service. Drive continuous improvement initiatives across service delivery processes
• Chaired SLA Metrics including Invoicing/Journals/Reconciliations/Intercompany Mismatches-Accuracy/Timeliness and Turnaround time. Handled invoicing and payment issues; transitioned the AP/AR process.
• Generated metrics around quality and productivity and steered process improvements for process efficiency.

• Prepared MIS, P&L reviews, balance sheet reviews acountwise, and flux analysis information for the management.
• Managed product pricing for the domestic and international markets.
• Coordinated with business owners for cost reduction and with the client to smoothen the process.
• Handled Invoicing and Payment Issues and controls, inventory, and general accounting tasks.