NARENDAR GOLLA

Results-oriented professional with 10+ years of progressive experience in technical support, service delivery, and team leadership. Recognized for driving performance excellence, fostering client relationships, and implementing process improvements that enhance operational efficiency and service quality.

• Promoted from Associate to Associate Manager within a span of 7 years at Accenture, demonstrating consistent growth and leadership.
• As a Tier 3 Social & Forums Specialist, created a workflow and SOP to address Device Safety concerns, reducing turnaround time from 24–48 hours to just 2–4 hours, earning appreciation from both client and leadership.
• Mentored and supported the career growth of 4 analysts into Team Leads, 3 agents into Trainers, and over 10 agents into Quality Analysts.
• Designed glidepaths and action plans to improve team occupancy and accuracy by analyzing performance data, identifying gaps, and proactively resolving challenges.
• Received the Retention Rockstar Team Lead! award for four consecutive quarters, recognizing sustained excellence in team leadership.
• Honored with the Star of the Business award and An Exemplary People Leader award for outstanding contributions and people management.

• Accenture Talent of the Future Business Advisor
• Lean Six Sigma (In Progress)
• PMP (In Progress)

• Tools: MS Excel, Power BI, Google Workspace
• Languages: English, Telugu, Hindi