Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madhumita Pandit

Pune

Summary

Dynamic Senior Service Delivery Manager with extensive experience at Zensar Technologies, excelling in project management and Agile transformation. Proven track record in enhancing client satisfaction and operational efficiency. Skilled in ITIL processes and stakeholder management, driving successful delivery of complex network solutions across global teams.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Senior Service Delivery Manager

Zensar Technologies
01.2017 - Current
  • Led Cisco SDN Centre of Excellence; managed 23 engineers across global delivery projects.
  • Directed budgets, delivery strategies, and timelines, ensuring quality, compliance, and risk mitigation.
  • Drove Agile transformation and operational improvements, meeting SLAs and enhancing client satisfaction.

Senior Manager

Cognizant Technologies
01.2013 - 01.2017
  • Managed Data Center implementation projects and network infrastructure upgrades.
  • Led incident, problem, and change management processes to improve service reliability.

Network Consultant Engineer

Cisco Systems
01.2003 - 01.2013
  • Designed and delivered network and data center solutions across APAC, EMEA, and USA.
  • Coordinated multi-site teams to ensure seamless deployment and operational readiness.

Network Engineer

Unisys

Software Testing Engineer

Wipro

Software Engineer

Akshaya Infotech

Education

Doctorate -

Rushford University
08.2025

MCA -

Director’s Institute – World Council of Directors

Skills

  • Service Delivery & Operations Management
  • Project & Portfolio Management
  • Agile & Scrum Leadership
  • ITIL Framework & Process Improvement
  • Strategy & Transformation
  • Stakeholder & Client Management
  • Escalation & Risk Management
  • Cloud & Data Center Solutions

Certification

  • ITIL Expert V3
  • Certified Scrum Master (CSM)
  • Six Sigma Green Belt
  • Cisco Certified Internet Expert (CCIE)
  • AWS Solutions Architect (In Progress)
  • Google Digital Leadership

Timeline

Senior Service Delivery Manager

Zensar Technologies
01.2017 - Current

Senior Manager

Cognizant Technologies
01.2013 - 01.2017

Network Consultant Engineer

Cisco Systems
01.2003 - 01.2013

Network Engineer

Unisys

Software Testing Engineer

Wipro

Software Engineer

Akshaya Infotech

Doctorate -

Rushford University

MCA -

Director’s Institute – World Council of Directors

Similar Profiles

CREATE PROFILE
Madhumita Pandit