Madhumita Pandit
Pune
Summary
Dynamic Senior Service Delivery Manager with extensive experience at Zensar Technologies, excelling in project management and Agile transformation. Proven track record in enhancing client satisfaction and operational efficiency. Skilled in ITIL processes and stakeholder management, driving successful delivery of complex network solutions across global teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Service Delivery Manager
Zensar Technologies
01.2017 - Current
- Led Cisco SDN Centre of Excellence; managed 23 engineers across global delivery projects.
- Directed budgets, delivery strategies, and timelines, ensuring quality, compliance, and risk mitigation.
- Drove Agile transformation and operational improvements, meeting SLAs and enhancing client satisfaction.
Senior Manager
Cognizant Technologies
01.2013 - 01.2017
- Managed Data Center implementation projects and network infrastructure upgrades.
- Led incident, problem, and change management processes to improve service reliability.
Network Consultant Engineer
Cisco Systems
01.2003 - 01.2013
- Designed and delivered network and data center solutions across APAC, EMEA, and USA.
- Coordinated multi-site teams to ensure seamless deployment and operational readiness.
Network Engineer
Unisys
Software Testing Engineer
Wipro
Software Engineer
Akshaya Infotech
Education
Doctorate -
Rushford University
08.2025
MCA -
Director’s Institute – World Council of Directors
Skills
- Service Delivery & Operations Management
- Project & Portfolio Management
- Agile & Scrum Leadership
- ITIL Framework & Process Improvement
- Strategy & Transformation
- Stakeholder & Client Management
- Escalation & Risk Management
- Cloud & Data Center Solutions
Certification
- ITIL Expert V3
- Certified Scrum Master (CSM)
- Six Sigma Green Belt
- Cisco Certified Internet Expert (CCIE)
- AWS Solutions Architect (In Progress)
- Google Digital Leadership
Timeline
Senior Service Delivery Manager
Zensar Technologies
01.2017 - Current
Senior Manager
Cognizant Technologies
01.2013 - 01.2017
Network Consultant Engineer
Cisco Systems
01.2003 - 01.2013
Network Engineer
Unisys
Software Testing Engineer
Wipro
Software Engineer
Akshaya Infotech
Doctorate -
Rushford University
MCA -
Director’s Institute – World Council of Directors
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