KRISHNAPPA T
Mysore
Summary
- Over 15 years of experience in technical service and handling medical equipment. Presently associated with Wipro GE Healthcare Pvt. Ltd. Gained extensive exposure to service and handling various health care equipment, with the concept of excellent relationship management. An effective communicator and competent team player with honed analytical and technical skills, along with problem-solving abilities.
- Looking for a challenging new position with room for mid-career growth. Experienced Field Service Engineer with a strong background in maintaining, troubleshooting and repairing complex machinery. I have consistently enhanced operational efficiency and reduced equipment downtime in previous roles. schematics to address system issues effectively.
Overview
18
18
years of professional experience
Work History
FIELD SERVICE ENGINEER
WIPRO GE HEALTHCARE
Mysore
01.2011 - Current
- Company Overview: Wipro GE Healthcare is a leading healthcare company with the latest technologies in all fields, like MRI, PET CT, nuclear medicine, cath lab, life-saving support equipment, and cyclotrons.
- Handling Multimodality Installation Projects in the Mysore Region.
- Driving the Mysore region service and working as a customer service specialist.
- Handling installations, troubleshooting, preventive maintenance services, and field mandatory initiatives for the MRI, CT, PET, Cath, and ultrasound systems in Mysore territory.
- Maintaining continuous communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis.
- Analysis of competitors' activities and products, giving feedback to relevant departments.
- Maintaining service documents, parts replacements, and quality assurance of products as per ISO standards.
- Strict adherence to LOTO, PPE, and field work instructions.
- Wipro GE Healthcare is a leading healthcare company with the latest technologies in all fields, like MRI, PET CT, nuclear medicine, cath lab, life-saving support equipment, and cyclotrons.
FIELD SERVICE ENGINEER
OMYA Medical Solutions Limited
12.2009 - 12.2010
- Company Overview: OMYA Medical Solutions Ltd, integrate the latest medical technologies, customer requirements and device manufacturing feasibilities and product ranges like Anesthesia workstations and Ventilators, Patient Monitors, Syringe pumps, infusion pumps and ULTRASOUND machines.
- Basic troubleshooting, installation, maintenance and service repair of products.
- Completing Preventative Maintenance and Functional Management inspections.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining continues communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
- Include training of clinical staff on designated equipment’s.
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis.
- Handling of demonstrations.
- Analysis of competitor’s activities & products, giving feedback to relevant departments.
- OMYA Medical Solutions Ltd, integrate the latest medical technologies, customer requirements and device manufacturing feasibilities and product ranges like Anesthesia workstations and Ventilators, Patient Monitors, Syringe pumps, infusion pumps and ULTRASOUND machines.
FIELD SERVICE ENGINEER
global medical systems
07.2007 - 11.2009
- Company Overview: auterised dealers for ge, datex ohmeda
- Demonstration, Installations, Trouble Shootings.
- Training of Para-medical staffs about operations and minor maintenance of the equipments.
- Maintaining SERVICE-RELATED documents with updates.
- Auterised dealers for ge, datex ohmeda
Education
Bachelor of Engineering - Medical electronics
Dr. Ambedkar Institute of Technology
Bangalore, Karnataka01.2007
Skills
- Customer relationship management
- ISO compliance
- Technical documentation
- Preventive maintenance
- Troubleshooting techniques
- Equipment installation
- Team collaboration
- Time management
- Project coordination
- Customer service management
- Project management
- Technical support
Accomplishments
- Successfully handled multimodality installations at my region
- Successfully handled different service assignments to crack major accounts in South India
Summary
- WIPRO GE HEALTHCARE, Customer Service Specialist, 01/01/11
- OMYA Medical Solutions Limited, Field Service Engineer, 12/01/09, 12/31/10
- Global Medical Systems, Field Service Engineer, 07/01/07, 11/30/09
Organisational Experience
- WIPRO GE HEALTHCARE, Field Service Engineer, Handling multimodality installation projects in Mysore region, Driving the Mysore region service as Customer Service Specialist, Handling installations, troubleshooting, preventive maintenance services, Maintaining continuous communications with customers, Working as a member of the local team for efficient service delivery, Utilizing the escalation process for customer service delivery issues, Conducting root cause analysis, Maintaining service documents and quality assurance as per ISO standards, 01/01/11
- OMYA Medical Solutions Limited, Field Service Engineer, Basic troubleshooting, installation, maintenance and service repair of products, Completing Preventative Maintenance and Functional Management inspections, Ordering and managing repair parts cycle times, Maintaining customer service logs and internal service records, Training clinical staff on designated equipment, Handling demonstrations, Conducting root cause analysis, 12/01/09, 12/31/10
- Global Medical Systems, Field Service Engineer, Demonstration, installations, troubleshooting, Training para-medical staff on operations and minor maintenance, Maintaining service-related documents, 07/01/07, 11/30/09
Scholastic Credentials
Bachelor of Engineering, Medical Electronics, Dr. Ambedkar Institute of Technology, Bangalore, Visveswaraiah Technological University, Karnataka, 2007, True
Languages
- English
- Hindi
- Kannada
- Telugu
Hobbies and Interests
- Listening to music
- Cricket
- Watching news
Training
- Completed proficient trainings for CT, MR, PET, NM and Ultrasound modalities
- Participated in technical programs on different product ranges of GE and OMYA healthcare products
Professional Synopsis
15, WIPRO GE HEALTHCARE PVT LTD, Technical Service, Handling medical equipment, Excellent Relationship Management, Analytical skills, Technical skills, Problem solving, Comprehensive understanding of the industry dynamics
Personal Information
- Father's Name: THIPPARAJU S.R
- Date of Birth: 06/08/84
- Gender: MALE
- Marital Status: MARRIED
Timeline
FIELD SERVICE ENGINEER
WIPRO GE HEALTHCARE
01.2011 - Current
FIELD SERVICE ENGINEER
OMYA Medical Solutions Limited
12.2009 - 12.2010
FIELD SERVICE ENGINEER
global medical systems
07.2007 - 11.2009
Bachelor of Engineering - Medical electronics
Dr. Ambedkar Institute of Technology
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