Summary
Overview
Work History
Education
Skills
Accomplishments
Summary
Organisational Experience
Scholastic Credentials
Languages
Hobbies and Interests
Training
Professional Synopsis
Personal Information
Timeline
Generic
KRISHNAPPA T

KRISHNAPPA T

Mysore

Summary

  • Over 15 years of experience in technical service and handling medical equipment. Presently associated with Wipro GE Healthcare Pvt. Ltd. Gained extensive exposure to service and handling various health care equipment, with the concept of excellent relationship management. An effective communicator and competent team player with honed analytical and technical skills, along with problem-solving abilities.
  • Looking for a challenging new position with room for mid-career growth. Experienced Field Service Engineer with a strong background in maintaining, troubleshooting and repairing complex machinery. I have consistently enhanced operational efficiency and reduced equipment downtime in previous roles. schematics to address system issues effectively.

Overview

18
18
years of professional experience

Work History

FIELD SERVICE ENGINEER

WIPRO GE HEALTHCARE
Mysore
01.2011 - Current
  • Company Overview: Wipro GE Healthcare is a leading healthcare company with the latest technologies in all fields, like MRI, PET CT, nuclear medicine, cath lab, life-saving support equipment, and cyclotrons.
  • Handling Multimodality Installation Projects in the Mysore Region.
  • Driving the Mysore region service and working as a customer service specialist.
  • Handling installations, troubleshooting, preventive maintenance services, and field mandatory initiatives for the MRI, CT, PET, Cath, and ultrasound systems in Mysore territory.
  • Maintaining continuous communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.
  • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis.
  • Analysis of competitors' activities and products, giving feedback to relevant departments.
  • Maintaining service documents, parts replacements, and quality assurance of products as per ISO standards.
  • Strict adherence to LOTO, PPE, and field work instructions.
  • Wipro GE Healthcare is a leading healthcare company with the latest technologies in all fields, like MRI, PET CT, nuclear medicine, cath lab, life-saving support equipment, and cyclotrons.

FIELD SERVICE ENGINEER

OMYA Medical Solutions Limited
12.2009 - 12.2010
  • Company Overview: OMYA Medical Solutions Ltd, integrate the latest medical technologies, customer requirements and device manufacturing feasibilities and product ranges like Anesthesia workstations and Ventilators, Patient Monitors, Syringe pumps, infusion pumps and ULTRASOUND machines.
  • Basic troubleshooting, installation, maintenance and service repair of products.
  • Completing Preventative Maintenance and Functional Management inspections.
  • Ordering and managing repair parts cycle times.
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  • Maintaining continues communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
  • Include training of clinical staff on designated equipment’s.
  • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis.
  • Handling of demonstrations.
  • Analysis of competitor’s activities & products, giving feedback to relevant departments.
  • OMYA Medical Solutions Ltd, integrate the latest medical technologies, customer requirements and device manufacturing feasibilities and product ranges like Anesthesia workstations and Ventilators, Patient Monitors, Syringe pumps, infusion pumps and ULTRASOUND machines.

FIELD SERVICE ENGINEER

global medical systems
07.2007 - 11.2009
  • Company Overview: auterised dealers for ge, datex ohmeda
  • Demonstration, Installations, Trouble Shootings.
  • Training of Para-medical staffs about operations and minor maintenance of the equipments.
  • Maintaining SERVICE-RELATED documents with updates.
  • Auterised dealers for ge, datex ohmeda

Education

Bachelor of Engineering - Medical electronics

Dr. Ambedkar Institute of Technology
Bangalore, Karnataka
01.2007

Skills

  • Customer relationship management
  • ISO compliance
  • Technical documentation
  • Preventive maintenance
  • Troubleshooting techniques
  • Equipment installation
  • Team collaboration
  • Time management
  • Project coordination
  • Customer service management
  • Project management
  • Technical support

Accomplishments

  • Successfully handled multimodality installations at my region
  • Successfully handled different service assignments to crack major accounts in South India

Summary

  • WIPRO GE HEALTHCARE, Customer Service Specialist, 01/01/11
  • OMYA Medical Solutions Limited, Field Service Engineer, 12/01/09, 12/31/10
  • Global Medical Systems, Field Service Engineer, 07/01/07, 11/30/09

Organisational Experience

  • WIPRO GE HEALTHCARE, Field Service Engineer, Handling multimodality installation projects in Mysore region, Driving the Mysore region service as Customer Service Specialist, Handling installations, troubleshooting, preventive maintenance services, Maintaining continuous communications with customers, Working as a member of the local team for efficient service delivery, Utilizing the escalation process for customer service delivery issues, Conducting root cause analysis, Maintaining service documents and quality assurance as per ISO standards, 01/01/11
  • OMYA Medical Solutions Limited, Field Service Engineer, Basic troubleshooting, installation, maintenance and service repair of products, Completing Preventative Maintenance and Functional Management inspections, Ordering and managing repair parts cycle times, Maintaining customer service logs and internal service records, Training clinical staff on designated equipment, Handling demonstrations, Conducting root cause analysis, 12/01/09, 12/31/10
  • Global Medical Systems, Field Service Engineer, Demonstration, installations, troubleshooting, Training para-medical staff on operations and minor maintenance, Maintaining service-related documents, 07/01/07, 11/30/09

Scholastic Credentials

Bachelor of Engineering, Medical Electronics, Dr. Ambedkar Institute of Technology, Bangalore, Visveswaraiah Technological University, Karnataka, 2007, True

Languages

  • English
  • Hindi
  • Kannada
  • Telugu

Hobbies and Interests

  • Listening to music
  • Cricket
  • Watching news

Training

  • Completed proficient trainings for CT, MR, PET, NM and Ultrasound modalities
  • Participated in technical programs on different product ranges of GE and OMYA healthcare products

Professional Synopsis

15, WIPRO GE HEALTHCARE PVT LTD, Technical Service, Handling medical equipment, Excellent Relationship Management, Analytical skills, Technical skills, Problem solving, Comprehensive understanding of the industry dynamics

Personal Information

  • Father's Name: THIPPARAJU S.R
  • Date of Birth: 06/08/84
  • Gender: MALE
  • Marital Status: MARRIED

Timeline

FIELD SERVICE ENGINEER

WIPRO GE HEALTHCARE
01.2011 - Current

FIELD SERVICE ENGINEER

OMYA Medical Solutions Limited
12.2009 - 12.2010

FIELD SERVICE ENGINEER

global medical systems
07.2007 - 11.2009

Bachelor of Engineering - Medical electronics

Dr. Ambedkar Institute of Technology
KRISHNAPPA T