KRISHNA SAI YADAVALLI
Desktop Support Engineer
HYDERABAD,TELANAGANA
Summary
Technical Support Engineer with several years of experience in IT customer service and troubleshooting. Skilled in troubleshooting hardware and software issues, diagnosing system errors, and providing technical solutions to customer inquiries. Adept at explaining complex technical information in a comprehensive manner and managing multiple projects under tight deadlines. Experienced Technical Support professional with 5+ years of experience providing remote and on-site support for hardware, software, and networks. Proven ability to diagnose and resolve technical issues quickly and efficiently while providing excellent customer service.
Overview
22
22
years of professional experience
1
1
Certification
3
3
years of post-secondary education
3
3
Languages
Work History
Desktop Support Engineering
Magnetic InfoTech Pvt Ltd
03.2016 - Current
- Supported remote users through remote desktop connections to resolve issues and provide guidance on software usage.
- Played key role in successful OS migration projects, minimizing disruptions during transitions while maintaining user data integrity.
- Maintained accurate documentation of all support requests, resolutions, and follow-up actions, contributing to well-organized IT department.
- Reduced downtime for end-users, quickly diagnosing and resolving hardware and software issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Improved end-user satisfaction by providing timely and efficient L1 desktop support for technical issues.
- Monitored system performance to identify potential issues.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
Data Processing Assistant & Supervisor
Magnetic InfoTech Pvt Ltd
03.2002 - 03.2016
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Reduced data entry time with use of advanced software, allowing for quicker project completion.
- Selected methods and criteria for warehouse data evaluation procedures.
- Trained new Data Processing Assistants on best practices, improving overall team performance.
- Managed approximately 40 incoming calls, emails and whats app chats per day from customers.
- Located and corrected data entry errors and reported to management.
- Maintained strict confidentiality while working with sensitive client information, adhering to company policies and guidelines.
Education
Master of Arts - Political Science
PGRRCDE OSMANIA UNIVERSITY
Hyderabad, India 07.2023 - Current
Bachelor of Arts - Political Science
Dr BR Ambedkar Open University
Hyderabad, India 06.2022 - 06.2024
No Degree - Secondary Education
SIDDARATHA HIGH SCHOOL
GUNTUR ANDHRA PRADESH 06.2000 - 03.2001
Skills
- Technical Troubleshooting
- Hardware and Software Repair
- Windows Operating System
- Remote Desktop Support
- Hardware and Software Configuration
- Hardware upgrades
- Desktop support
- Customer Support
Certification
- Jetking Hyderabad, MNA Certified Engineer, 2021, 2022
- Google,
Personal Information
- Date of Birth: 05/24/1986
- Marital Status: Married
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceSoftware
Sql
Visual Studio
Interests
Traveling offers the opportunity to discover new cultures, landscapes, and experiences, enriching your life in countless ways
Timeline
Master of Arts - Political Science
PGRRCDE OSMANIA UNIVERSITY
07.2023 - Current
Bachelor of Arts - Political Science
Dr BR Ambedkar Open University
06.2022 - 06.2024
Desktop Support Engineering
Magnetic InfoTech Pvt Ltd
03.2016 - Current
Data Processing Assistant & Supervisor
Magnetic InfoTech Pvt Ltd
03.2002 - 03.2016
No Degree - Secondary Education
SIDDARATHA HIGH SCHOOL
06.2000 - 03.2001
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