Krishna Shanthi Priya
Hyderabad
Summary
Operations and service delivery leader with 13 years of experience in IT services management and business development. Proven track record in leading cross-functional teams, managing enterprise client relationships, and implementing process improvements that drive business growth. Recently re-entered the workforce with enhanced leadership skills and a strong commitment to delivering impactful results.
Overview
15
15
years of professional experience
Work History
Service Delivery Operations Manager
C-Tel Infosystems Pvt. Ltd.
Hyderabad
08.2016 - 03.2017
- Led service delivery, vendor and procurement management, client engagement, asset management, and operational governance to enhance operational efficiency.
- Ensured SLA compliance and optimized processes for cost-efficient service delivery across depot and distillery operations.
- Managed delivery schedules to ensure timely distribution of products.
- Coordinated with logistics teams to optimize transportation routes.
- Supervised warehouse operations for efficient inventory management.
Operations Manager | Business Development Manager | Central Operations Lead
Maha Electronics Pvt. Ltd.
Hyderabad
04.2009 - 05.2015
- Led large cross-functional teams, managed strategic enterprise accounts, and drove operational transformation, revenue growth, and customer satisfaction.
- Consistently achieved ₹1.6 Crore quarterly revenue targets.
- Increased business turnover by 70–80%, contributing approximately ₹70 Lakhs in monthly revenue.
- Led a 40+ member regional operations team across South India.
- Managed strategic enterprise clients including HP, Intel, GE, Synopsis, and HP GDIC.
- Improved SLA performance and CSAT through process standardization and operational excellence.
- Progressed through multiple leadership roles, managing Service Delivery, Operations, Business Development, Project Management, Process Excellence, Testing, Training, and Customer Success for South India.
- Led SAP Business One UAT, process implementation, and regional training initiatives.
Service Delivery & Business Development Executive
Hewlett Packard India Pvt. Ltd. & Maha Electronics Pvt. Ltd.
12.2005 - 04.2009
- Advanced from senior call coordinator to team lead to service delivery & business development executive, demonstrating leadership, responsibility in service delivery, and effective customer relationship management.
- Developed strategic partnerships with key industry players to enhance market presence.
- Conducted market research to identify emerging trends and customer needs.
- Collaborated with cross-functional teams to align business strategies and initiatives.
Customer Service | Sales | Front Office Operations
05.2002 - 12.2005
- Established a strong foundation in customer service, sales support, telecalling, and front-office operations, developing communication, relationship management, and problem-solving skills that supported future leadership growth.
Education
Bachelor of Accountancy -
B.com (Comp) From Periyar University
TamilnaduSkills
- Service Delivery & Operations
- Project and Program Management
- SLA, Quality & Performance Management
- Vendor & Procurement Management
- Customer & Stakeholder Management
- Process Improvement & Operational Excellence
- Change management
- Team Leadership & People Management
- Strategic Partnership
- ERP Implementation
Highlighted Projects
- South India Service Delivery Operations
- Enterprise Customer & Escalation Management
- SAP Business One UAT & Process Rollout
- Process Standardization & SLA Improvement
- Revenue Growth & Business Expansion
- Regional Team Training & Capability Development
- Operational Excellence & Cost Optimization
Professional Highlights
- 13+ years of progressive leadership in Service Delivery, Operations, and Business Development.
- Delivered 70–80% business growth, generating approximately ₹70 Lakhs in monthly revenue.
- Consistently achieved ₹1.6 Crore quarterly business targets.
- Led and mentored 40+ professionals across South India.
- Managed high-value enterprise accounts while improving customer satisfaction and operational performance.
- Successfully implemented process improvements, quality initiatives, and technology adoption programs.
- Recognized for driving operational excellence, building high-performing teams, and delivering measurable business outcomes.
Timeline
Service Delivery Operations Manager
C-Tel Infosystems Pvt. Ltd.
08.2016 - 03.2017
Operations Manager | Business Development Manager | Central Operations Lead
Maha Electronics Pvt. Ltd.
04.2009 - 05.2015
Service Delivery & Business Development Executive
Hewlett Packard India Pvt. Ltd. & Maha Electronics Pvt. Ltd.
12.2005 - 04.2009
Customer Service | Sales | Front Office Operations
05.2002 - 12.2005
Bachelor of Accountancy -
B.com (Comp) From Periyar University