Summary
Overview
Work History
Education
Skills
Certification
Tech Stack
Interests
Timeline
Generic

Krithika Selvanayagam

Bangalore

Summary

7x Salesforce Certified professional with 8 years of cross-functional experience in content creation, Salesforce administration, and 1:1 Guide Engagement. Proven track record of delivering high-impact, consultative 1:1 engagements to help customers adopt the Salesforce ecosystem and realise business value quickly.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate Success Guide

Salesforce
01.2023 - Current
  • 953 cases completed successfully since 2023 with an average TTR of 13.11; maintaining a TTR of 17 in 2025
  • Average CSAT of 4.80 with ~40% response rate at present.
  • Leading 1:1 conversations across initiatives like Enhanced Channel Migration, API & DocGen 1.0 Retirement, Hyperforce Migration, Salesforce Automatic Industries Program, Social Engineering Threat Mitigation, OAuth Device Flow rollout for Data Loader (Sep 2025) and many more.
  • Proficient in uncovering customer business use cases, understanding strategic objectives, to guide customers through platform adoption. Adept at delivering virtual presentations and engaging confidently with stakeholders from Admins to C-level executives.
  • Attended TDX 25 at Bangalore as one of the Experts.
  • Accelerate Leadership Program Alumni.
  • Highly Successful candidate in two consecutive years.
  • Been a part of several Pilot and active Demo Labs conducted internally and helped the team prepare well for actual demo labs by offering crucial inputs. Most recently a part of Pilot: Sales Cloud Demo Lab with Data Cloud and Agentforce Pilot coming up in this week.

Salesforce Administrator

Haya Systems
10.2019 - 01.2023
  • Managed a Salesforce 1,000+ users, ensuring seamless operations across Sales and Service Clouds.
  • Designed and maintained automated workflows, validation rules, and approval processes.
  • Created Reports and Dashboards, User Documentation, Permission sets, Data Modeling, Data Security.
  • Translated business requirements into technical solutions to streamline sales and support operations.
  • Assisted the team in building Omnichannel for one of our clients.

Content Writer

IAS Institute
06.2017 - 10.2019
  • Created and edited user-focused content for technical documentation, web articles, and internal communication.
  • Simplified complex concepts into accessible formats to enhance understanding and engagement.

Education

B.E (Bachelor of Engineering) - Computer Science

A.V.C College of Engineering, Anna University.
Tamil Nadu.
04-2014

Skills

  • Excellent Problem-Solving Skills & Attention to detail
  • Strong Verbal and Written communication Skills
  • Ability to work cross-functionally with minimal supervision
  • Great Presentation Skills
  • Proven track record of helping our customers meet their business value

Certification


  • Platform Administrator
  • Advanced Platform Administrator
  • Agentforce Specialist
  • Agentforce Innovator
  • Business Analyst
  • Sales Cloud Consultant
  • AI Associate
  • Associate




Tech Stack

  • MS Office
  • Quip
  • SOQL(Splunk)
  • Salesforce Inspector
  • Notion
  • Google Meet, Zoom
  • Reports and Dashboards

Interests

  • Cooking, Reading Non-Fiction, Painting

Timeline

Associate Success Guide

Salesforce
01.2023 - Current

Salesforce Administrator

Haya Systems
10.2019 - 01.2023

Content Writer

IAS Institute
06.2017 - 10.2019

B.E (Bachelor of Engineering) - Computer Science

A.V.C College of Engineering, Anna University.

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