Krithika KN - Technical Consultant - Razorpay

Summary

Over 2.6 years of experience in payment gateway platform support, focusing on B2B technical solutions. Proficient in SQL, APIs, and Python, with strong skills in problem-solving and incident management. Demonstrated success in ensuring SLA compliance and delivering timely issue resolution in dynamic environments.

Overview

3

years of professional experience

1

Certification

Work History

Technical Consultant

Razorpay

Bangalore

11.2022 - Current

Delivered strategic technical consultation to merchants, designing scalable integration solutions tailored to diverse business architectures.
Spearheaded SR monitoring using Looker and Tableau, proactively identifying system anomalies and driving error reduction across merchant experiences.
Developed comprehensive documentation for processes, systems, and best practices.
Led the Engage POD, overseeing Gift Card and Wallet-related issue resolution, integrations, and merchant support across high-volume use cases.
Partnered with Product Managers to troubleshoot and optimize the Payment Gateway flow, actively contributing to bug resolution and feature enhancements.
Participated in project planning meetings to align on scope, timelines, and budgets.
Coordinated with product teams to offer insights for user experience improvements.

Education

Bachelor of Engineering - Computer Engineering

KSIT

Bangalore

09-2022

Skills

Programming Languages: C, C, Python, SQL
Web Development: HTML, CSS
Database Management: MySQL, Data Cleaning , Query Optimization
Cybersecurity & APIs: RESTful APIs
Tools & Platforms: Jira, Looker, Tableau, Coralogix, Sumo Logic, Redash, Postman, Git , DevRev , Visual Studio, Karix
Payment gateway optimization

Project planning and Management
Technical consultation
Network Configurations and Cyber Security
SR Monitoring and Management
Process documentation
UI/UX Design

Internships

AVM IT Solutions: Completed an internship focused on machine learning, utilizing Python as the primary programming language.
Sparks Foundation: Completed this internship in web development, where I contributed to the creation and management of dynamic websites, ensuring efficient content management and functionality.
Rapsol Technologies: Gained advanced knowledge and practical experience in the field of web development.