KRITI SHARMA(PMP)®
MUMBAI
Summary
PMP Certified Project Manager with 9 years of experience in managing large multidimensional projects in the Telecom industry, coordinating various work streams and performing task allocation and implementation. Skilled in project scoping, strategic planning, process improvement, risk assessment, cross-functional collaboration and project deployment.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Accenture
Mumbai, India
08.2023 - Current
- Zero Surprise Escalations (Proactive identification and communication to leads on Technology issues)
- As ISMT, Support to maintain Customer satisfaction (CTSS Score > 6/7)
- Critical Incident Management. Drive discussions to minimize downtime for ACN managed incidents, Follow-up and review RCA's and work towards implementing CAPA (Corrective & Preventive Action). 5% reduction of downtime/incident (on basis of last fiscal year average).
- Periodic connect with Business/TFO(OATL/GISMT) stakeholders with minutes for MOR shared with Leads
- Support timely migration of applicable deals from CCCI to AWS Connect
- Timely support and action for Cloud Migrations (CDWAN, Cloud File Server migration, Last Mile VPN).
- Manage transition Scope, Budget, Timelines, Risks & Mitigation, Stakeholder Communication, Reporting and Documentation (Blueprint).
- Zero Surprise Escalations (Proactive identification and communication of Technology issues)
- 100% adherence to BRS Controls and timelines (SCT, IT Simulation, BCP)
- 100% Compliance on OSP Compliance/ Zero NC's for Internal and External Client Audits
- Review/Document/Project signoff/ Sustain security controls (User/machine based Policies, Web Filtering) as per Contractual requirements.
- Adhere to 100% compliance in budgeting & forecast reporting timelines for run deals
Assistant Manager
Reliance Jio Infocomm
Mumbai, India
10.2015 - 08.2023
- Documented high-level business designs, mapped them to architectural requirements and translated them to vendors and technical development teams for successful completion of network layout
- Project Management in a Multi vendor environment to Achieve the project KPIs by optimization (Timeline, cost & resources), Drive Service excellence and mitigating the Risk & issues
- Responsible for conducting monthly Steering Committee and weekly project working group meetings, preparing the weekly status report and updating risks, issues & dependencies in Clarity
- Followed good practices within the BTF (Business transformation Framework) to ensure that the needs and drivers for change are understood, reflected in a clear design and with customers' backwards approach
- Deployment of CGNAT (Carrier-grade network translation) PAN India project
- Purpose of the project is to solve the problem of the shortage of global IPv4 addresses while maintaining the existing telecom infrastructure
- The domain of work includes end to end solution designing and deployment of F5/A10 CGNAT (Carrier Grade Network Address Translation) devices PAN INDIA
- Preserved the project continuity in the face of Covid-19 by assessing the original plans to determine the best way to move forward in order to minimize impacts on project schedule and cost
- Coordinated with 26 zonal on-field engineers for network planning and implementation across PAN INDIA and for troubleshooting any network related issues
- Major working areas- solution planning & designing, created GR, TR, finalized solution with Vendors after solution validation server's specification validation as per solution requirement, designed and created BOQ based on subscriber projection
- Worked with cross-functional teams for OSS Tool Automation and implementation for supervising network performance
- Documentation like BOQ (Bill of quantities), NDD (Network Design document), ATP (Acceptance test Cases) and HOTO (Handover to operations)
- Created excellent stakeholder relationships by maximizing time spent with them, meeting their expectations and Migration and Handover of the solution to the operation
- XLAT Implementation Project
- The purpose of the solution is to enable IPv4-only applications to work on IPv6-only networks
- FOA implementation in one circle and the same follows for the 13 other circles
- Responsible for defining project requirements, generating project documentation and aligning all stakeholders on the proposed solution
- Accountable for Operational design inputs, while undertaking an evaluation of the architecture and technical solution undertaken for implementation
- QA clearance and Testing in the lab before implementation in Production
- For Successful delivery of business objectives working on strategic planning, collaboration, team management, KPI tracking, and document management
Education
Bachelor of Engineering Technology - Electronics & Communication
KURUKSHETRA UNIVERSITY
KURUKSHETRA, HARYANA06.2015
H.S.C -
Kendriya Vidyalaya
AMBALA, HARYANA03.2011
S.S.C -
Kendriya Vidyalaya
SHIMLA, HIMACHAL03.2009
Skills
- Waterfall
- Agile
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Vendor Management
- Stakeholder Management
- Networking
Certification
PMP - Project Management Professional
Timeline
Project Manager
Accenture
08.2023 - Current
Assistant Manager
Reliance Jio Infocomm
10.2015 - 08.2023
H.S.C -
Kendriya Vidyalaya
S.S.C -
Kendriya Vidyalaya
Bachelor of Engineering Technology - Electronics & Communication
KURUKSHETRA UNIVERSITY