Kriti Sharma
Account Manager
Gurgaon
Summary
Dynamic Account Manager with 6 years of extensive experience in driving growth and enhancing relationships within the e-commerce sector. Expertise in managing diverse seller accounts, with a strong focus on data analysis to inform strategic decisions and identify new business opportunities. Proven ability to onboard and nurture product accounts effectively, leading to significant sales growth. Skilled in key account management and developing strategies that enhance customer engagement and satisfaction. Committed to delivering impactful results in fast-paced environments.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Account Manager
Amazon
08.2022 - Current
- Leading the entire Pet Category as a GLPOC, responsible for growth of Pet products accounts.
- Responsible to introduce new Pet product accounts to amazon, takes care from approach to on-boarding and further the account management
- At individual level, driving sales growth for multiple categories brand.
- Identifying new business opportunities for the seller accounts
- Responsible for data analysis of the sales, growth, selections, supply, demand etc. and then acting on the data for the growth driven results.
- Responsible for growth of the renowned seller accounts:
- Organic Tattva, BabyOrgano, Funvention, Palm Royal & Okamoto
Relationship Executive
Flipkart (Teleperformance Global Pvt. Ltd.)
06.2020 - 07.2022
- Managed the accounts of sellers on the e-Commerce website
- Enhanced seller's business by helping the account grow
- Key account management
Senior Customer Relationship Executive
Classic Promoters & Builders Pvt. Ltd.
07.2019 - 06.2020
- Manage and update CRM system(Salesforce) with client information
- Track and analyze client interactions and data
- Support real estate agents with client relationship management
- Develop strategies to improve customer engagement
Sales Executive
PropEngine RealTech LLP
02.2019 - 06.2019
- Generating client leads to buy a property
- Counseling clients on market conditions and prices
- Showing properties to potential buyers
- Developing business networks and collaborating with clients
Education
MBA - International Business
Prestige Institute of Management & Research
Indore 06.2017 - 07.2019
BBA -
MGMM (RDVV)
Jabalpur, India 05.2014 - 06.2017
Senior Secondary School - XII -
Jay Jyoti School (CBSE)
Rewa 04.2013 - 04.2014
Higher Secondary School - X -
Jay Jyoti School (CBSE)
Rewa, India 04.2011 - 04.2012
Skills
- Data analysis
- Sales growth
- Account management
- CRM management
- New business development
- E-commerce strategies
- Salesforce
- Microsoft Office
Accomplishments
- Star performer at Amazon for Price competency across platforms.
- Rockstar performer(half yearly) for consistent top performance
Internships
- Internship at Jaypee Rewa Cement under Logistics Department
- Content Writing at M-learning
- Business Development Executive at Getmega
Timeline
Account Manager
Amazon
08.2022 - Current
Relationship Executive
Flipkart (Teleperformance Global Pvt. Ltd.)
06.2020 - 07.2022
Senior Customer Relationship Executive
Classic Promoters & Builders Pvt. Ltd.
07.2019 - 06.2020
Sales Executive
PropEngine RealTech LLP
02.2019 - 06.2019
MBA - International Business
Prestige Institute of Management & Research
06.2017 - 07.2019
BBA -
MGMM (RDVV)
05.2014 - 06.2017
Senior Secondary School - XII -
Jay Jyoti School (CBSE)
04.2013 - 04.2014
Higher Secondary School - X -
Jay Jyoti School (CBSE)
04.2011 - 04.2012
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