Kritika Chaudhary
New Delhi
Summary
Dedicated and adaptable professional with over 5 years of experience and a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Content moderator for YouTube: German language
Concentrix
02.2023 - 12.2023
- Reviewed user-generated content for compliance with community guidelines.
- Assisted in developing training materials for new moderation team members.
- Monitored emerging trends in content moderation and reported insights to leadership.
Catalog Analyst - Deutsch
AMAZON
Bangalore
06.2021 - 10.2022
- Monitored key performance indicators to track project progress and effectiveness.
- Evaluated competitor strategies to inform Amazon's operational planning and execution.
- Designing detailed page for Amazon’s products
- Assigning keywords and bullet points for each product within the given SLA.
Senior Representative
Concentrix Daksh Services India Pvt. Ltd.
11.2018 - 06.2021
- Handling policy transfer requests, ensuring compliance with SLAs for timely and accurate processing.
- Addressing customer inquiries regarding discounts, utilizing KPIs to measure satisfaction and resolution efficiency.
- Managing contract termination requests, adhering to legal requirements and internal protocols, and tracking KPls related to cancellation processing.
Education
MBA - HR And Talent Acquisition
University Canada West
Vancouver, Canada 07-2025
B.Com (P) -
Delhi University
01.2020
Certification course - German(B2.1 level)
Goethe Institut Max Mueller
New Delhi01.2018
Intermediate -
St.Cecilia's Public School
01.2016
High School -
St.Cecilia's Public School
01.2014
Skills
- Strong communication
- Problem solving abilities
- Ethical conduct
- Strategic planning
- Cultural awareness
Languages
- English
- Hindi
- Deutsch
Extra Curriculars
Worked as a member of ROTARACT CLUB OF DELHI VEDANTA
Languages
English
Proficient
C2
German
Upper Intermediate
B2
Timeline
Content moderator for YouTube: German language
Concentrix
02.2023 - 12.2023
Catalog Analyst - Deutsch
AMAZON
06.2021 - 10.2022
Senior Representative
Concentrix Daksh Services India Pvt. Ltd.
11.2018 - 06.2021
MBA - HR And Talent Acquisition
University Canada West
B.Com (P) -
Delhi University
Certification course - German(B2.1 level)
Goethe Institut Max Mueller
Intermediate -
St.Cecilia's Public School
High School -
St.Cecilia's Public School