Mitaul Islam
Bangaluru
Summary
Results-driven Senior Content Moderator with 1.5 years of progressive experience at Wipro, including a recent promotion based on consistent, top-tier performance. Skilled in overseeing content moderation processes, mentoring new moderators, and ensuring policy enforcement with over 98% accuracy. Recognized with a Top Performer Certificate for exceeding KPIs and maintaining platform safety standards. Adept at handling sensitive material, upholding compliance, and collaborating with quality and training teams.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Senior Content Moderator
Wipro
Bangaluru
02.2024 - Current
- Promoted to Senior role for outstanding performance, leadership, and consistency in content accuracy and decision quality.
- Reviewed, analyzed, and escalated high-risk and complex content requiring nuanced judgment.
- Mentored and supported new content moderators, provided feedback, and helped with onboarding processes.
- Maintained over 98% accuracy and contributed to process improvement initiatives and team KPIs..
Education
Bachelor of Technology - Electronics And Communications Engineering
ACCURATE INSTITUTE OF MANAGEMENT & TECHNOLOGY
Greater Noida01-2021
12th - Science
Islamganj High Madrasah
West Bengal01-2017
10th -
Rakhaldaspur High School
West Bengal01-2015
Skills
- Advanced content moderation
- Policy enforcement and compliance
- Escalation handling
- Analytical thinking
- Attention to detail
- Patience and tolerance
- Problem-solving abilities
- Multitasking Abilities
- Strong communication
- Emotional resilience
- Tools: Excel, Google Workspace, and internal moderation tools
Accomplishments
- Top Performer Certificate awarded for consistent accuracy, speed, and quality in quarterly performance reviews
Certification
- Security engineering, communication, and network security
Certification link: https://www.udemy.com/certificate/UC-eceb5b22-3fd5-4d04-afb7-1ecaa52b2ab8/
Communications and network security deal with the operations undertaken to protect and defend networked communication systems by ensuring their availability, integrity, authentication, confidentiality, and non-repudiation
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
References
References available upon request.
Timeline
Senior Content Moderator
Wipro
02.2024 - Current
Bachelor of Technology - Electronics And Communications Engineering
ACCURATE INSTITUTE OF MANAGEMENT & TECHNOLOGY
12th - Science
Islamganj High Madrasah
10th -
Rakhaldaspur High School
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