Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
KRITIKA KALIA

KRITIKA KALIA

Chandigarh

Summary

Dedicated professional with 9 years of experience, including over 5 years specializing in ERP integrations and change management at Basware. Proven track record in project management, service delivery, and driving strategic initiatives that improve operational efficiency and client satisfaction. Known for building strong customer relationships, leading high-performing teams, and executing solutions that align with business goals. Skilled in coaching, team leadership, and cross-functional collaboration, consistently delivering measurable results in complex project environments.

Overview

9
9
years of professional experience

Work History

Manager | Professional Services Team

Basware
Chandigarh
03.2023 - Current
  • Lead the end-to-end delivery of Basware’s suite in global implementations, aligning with client objectives and timelines.
  • Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
  • Coach, mentor, and train team members to improve their job performance.
  • Mentor consultants to enhance team development and foster technical excellence.
  • Communicate function and team goals and objectives to team members.
  • Identify, plan, and execute initiatives that enhance ongoing team performance.
  • Develop and roll out improvement initiatives to strengthen team effectiveness.

  • Collaborate with Solution Architects, Project Managers, and ensure quality assurance, and optimize workload distribution.
  • Guide complex change requests and technical escalations, streamlining integration practices.
  • Manage a team of 10+ consultants implementing ERP/SAP solutions, achieving a 30% improvement in overall project delivery.
  • Drive global projects in ERP integration and data transformation, enhancing solution delivery standards.
  • Design strategic delivery optimization plans, aligning team capabilities with organizational objectives.

Change Request Manager

Basware
Chandigarh
11.2021 - 03.2023
  • Manage the assessment, scoping, documentation, cost estimation, planning, and fulfillment of service requests.
  • Drive efficient and profitable completion of service requests within agreed timelines.
  • Anticipate and track the service request pipeline to enable precise revenue forecasting and resource allocation.
  • Oversaw change management lifecycle for Basware solutions, collaborating with global clients and stakeholders.
  • Assessed the impact and feasibility of client-requested changes, leading the implementation of approved modifications.
  • Managed change portfolio, including design and service offerings to enhance operational efficiency.
  • Executed prioritization, resource planning, and forecasting to align requests with business goals.
  • Designed and optimized processes while delivering training programs for team members.

Technical Consultant

Basware
Chandigarh Area
11.2019 - 10.2021
  • Delivered technical consulting for SaaS implementations and ERP integrations, ensuring system compatibility.
  • Developed and tested integration workflows utilizing XML, SQL, and API frameworks.
  • Collaborated with global teams to design customized solutions that met business requirements.
  • Led development, validation, and deployment of ETL activities across various data sets and systems.
  • Managed project escalations effectively while collaborating with cross-functional teams.
  • Defined technical scope and conducted gap analyses with Project Managers and Solution Architects.
  • Strengthened client relationships through effective communication and active listening techniques.
  • Demonstrated strong interpersonal skills to facilitate collaboration with clients and colleagues.

Technical Lead

American Express (Accertify)
Gurgaon
04.2018 - 10.2019
  • Provided fraud prevention and chargeback support for clients using Interceptas platform.
  • Constructed technical configurations and developed XML/SQL workflows to address client-specific needs.
  • Minimized risk exposure while ensuring compliance with client SLAs through proactive measures.

Assistant System Engineer

Tata Consultancy Services
Noida Area
06.2016 - 12.2017
  • Contributed to Enterprise Data Warehouse Team on large-scale ETL development projects.
  • Collaborated with Walgreens, second largest US pharmaceutical brand.
  • Utilized Ab Initio and Informatica for data integration and transformation.
  • Delivered precise data solutions, emphasizing accuracy and effective problem-solving.

Education

Bachelor of Technology - 82%

Punjab Technical University

Skills

  • Stakeholder Management
  • Escalation Management
  • Team mentorship
  • Performance coaching
  • Problem solving
  • Client relationship management
  • SAP and ERP integration
  • Project management
  • Technical consulting
  • ERP integrations
  • Team leadership
  • Training and development
  • Basware AP
  • Agile methodologies
  • Change management
  • ETL processes
  • XML and SQL
  • JIRA and Confluence usage
  • Planview expertise
  • Client communication skills
  • Attention to detail
  • Informatica and Ab Initio

Affiliations

  • Received the Game Changer of the Year Award
  • Hosting office events
  • Active member of the Basware India Cultural Club
  • Cultural ambassador for Basware, India
  • Best Student Award from ISTE, India
  • Won Startup Weekend, powered by Google

Timeline

Manager | Professional Services Team

Basware
03.2023 - Current

Change Request Manager

Basware
11.2021 - 03.2023

Technical Consultant

Basware
11.2019 - 10.2021

Technical Lead

American Express (Accertify)
04.2018 - 10.2019

Assistant System Engineer

Tata Consultancy Services
06.2016 - 12.2017

Bachelor of Technology - 82%

Punjab Technical University

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