Kritika Kamat
Project Manager - Real Estate
Bangalore
Summary
Dynamic Project Manager in CRM with a proven track record of streamlining operations to reduce costs and enhance efficiency. Adept at independent decision-making and strategic planning, driving company success through sound judgment and proactive leadership. Skilled in motivating teams, coordinating resources, and achieving demanding targets. Methodical and organized, optimizing processes to meet operational demands and exceed expectations.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work History
Manager, Projects
Century Real Estate Holdings Pvt Ltd
04.2024 - Current
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance and resource investment for business growth.
- Mentored junior team members, fostering a pipeline of future leaders within the organization.
- Streamlined workflows and reduced operational costs through process improvement initiatives.
- Improved customer satisfaction scores by overhauling service protocols and training staff in customer engagement techniques.
- Led cross-functional teams to achieve project goals, enhancing collaboration and innovation.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning.
Assistant Manager and Deputy Manager
Century Real Estate Holdings Pvt Ltd
10.2020 - 04.2024
- Handled various projects and key accounts for end-to-end facilitation.
- Liaised effectively between customers and concerned departments.
- Exceeded team goals on a monthly and quarterly basis.
- Supported the GM in forecasting targets and collections.
- Prepared MIS and monthly/quarterly reports for performance tracking.
- Managed and trained team members, ensuring compliance with policies.
- Assisted in developing and implementing new processes to increase efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Senior Executive
Shriram Properties Ltd
01.2018 - 01.2020
- Monitored project progress and kept clients updated through written and verbal communications.
- Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
- Negotiated high-value contracts with new clients, substantially increasing revenue.
- Followed up with clients and bankers for collections as per demand notes.
- Prepared and executed documents efficiently.
- Compiled MIS and monthly/quarterly reports for performance tracking.
- Maintained detailed records of all client communications.
- Collaborated with various departments (Legal, Technical, Product) to address customer queries.
Executive
Zulekha Group Of Hospitals
01.2016 - 01.2018
- Handled customer inquiries and upsold medical products.
- Reported daily, weekly, and monthly updates to management.
- Gathered and evaluated information to address product and service inquiries, providing pricing and delivery details.
- Organized workflow to meet customer timeframes efficiently.
Customer Experience Manager
Fitternity Health Solutions Pvt Ltd
01.2015 - 01.2016
- Responsible for handling technical queries from clients
- Collaborate, manage and work with vendors with required information
- Responsible for generating MIS reports regarding customer enrollments under various categories and use it for tracking sales, number of services soled/availed, quality improvement and marketing purposes.
Passenger Service Executive
Mumbai International Airport - GVK
01.2014 - 01.2015
- Resolved challenging client situations with professionalism, maintaining positive relationships.
- Monitored customer feedback to identify trends and implement corrective actions.
- Utilized industry expertise and customer service skills to resolve concerns and promote loyalty.
- Maintained a calm demeanor when addressing unhappy or angry customers.
- Addressed problems head-on, implementing successful corrective actions to maintain positive relations.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Streamlined service processes for improved efficiency and reduced response times.
Executive - Front Office
Sun N Sand Hotel
Mumbai, Maharashtra
01.2012 - 01.2013
- Accurately handled cash transactions, ensuring proper accounting for daily financial reports.
- Maintained precise guest records through diligent documentation and data entry.
- Enhanced guest satisfaction by promptly addressing inquiries with professional communication.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Updated and managed accounts, generating reports for the company database.
Education
Bachelor of Science - Microbiology
KC College, Mumbai University
Mumbai, India 04.2001 - 05.2011
High School Diploma - HSC Science
Mumbai University
Mumbai, India2007
Skills
Project Management
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Task Delegation
Employee Scheduling
Team motivation
Strategic Planning
Workload Management
Negotiation
Performance reviewing
Accomplishments
- Successful Project Completion: Led the completion of a delayed project within budget and with zero complaints, resulting in 98% customer satisfaction.
- Process Optimization: Streamlined project management processes, which improved efficiency by 57% and reduced project timelines by a considerable margin.
- Budget Management: Managed a portfolio of projects worth 100 crores, ensuring the projects were delivered within budget.
- Team Leadership: Successfully built and led cross-functional teams, improving project delivery times by 80% and fostering a collaborative work environment.
- Quality Assurance: Ensured that all projects met or exceeded industry standards, resulting in [X]% reduction in post-construction defects and issues.
- Innovation Implementation: Introduced new construction technologies or methodologies that increased project efficiency by [X]% and reduced environmental impact.
- Stakeholder Management: Effectively managed relationships with multiple stakeholders, including investors, contractors, and local authorities, leading to smoother project execution and enhanced reputation.
- Awarded The Best Team Player for the Year 2022
- Named 'TOP PERFORMER' for 2 consecutive quarters
- Awarded Achiever of the month in Dec-2018.
- Recognized as a Star Performer for the Year 2021
Timeline
Manager, Projects
Century Real Estate Holdings Pvt Ltd
04.2024 - Current
Assistant Manager and Deputy Manager
Century Real Estate Holdings Pvt Ltd
10.2020 - 04.2024
Senior Executive
Shriram Properties Ltd
01.2018 - 01.2020
Executive
Zulekha Group Of Hospitals
01.2016 - 01.2018
Customer Experience Manager
Fitternity Health Solutions Pvt Ltd
01.2015 - 01.2016
Passenger Service Executive
Mumbai International Airport - GVK
01.2014 - 01.2015
Executive - Front Office
Sun N Sand Hotel
01.2012 - 01.2013
Bachelor of Science - Microbiology
KC College, Mumbai University
04.2001 - 05.2011
High School Diploma - HSC Science
Mumbai University