KRITIKA MEENA
Bangalore
Summary
Highly skilled in passenger services, with broad experience ensuring comfort and safety for travelers on various modes of transportation. Demonstrated strengths in effective communication, problem-solving, and providing high-quality customer service. Known for maintaining calm under pressure and creating positive experiences that enhance customer satisfaction and loyalty. Successfully implemented initiatives that improved operational efficiency and passenger satisfaction ratings in previous roles.
Overview
3
3
years of professional experience
Work History
Cabin Attendant
Air India Ltd
Bangalore
06.2023 - 05.2025
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
- Conducted cabin inspections post-flight to report any damages or issues, maintaining aircraft safety and quality.
- Maintained cabin cleanliness throughout flights, ensuring a comfortable and hygienic environment for passengers.
- Delivered exceptional in-flight service to passengers, including meal and beverage distribution, to enhance travel experience.
- Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
Customer Service Executive
Webhelp Pvt Ltd
07.2022 - 11.2022
- Company Overview: Company Overview: Adidas
- Collaborate within team
- Facilitated active listening to enhance communication effectiveness.
- Shared insights to promote collaborative decision-making.
- Approachable, compassionate assistance
- Exhibit honesty
- Company Overview: Adidas
IGT Solution Pvt Ltd
11.2021 - 06.2022
- Company Overview: Company Overview: Lufthansa
- Blended process (chats,email, calls)
- Work as a team
- Know your product
- Improve as you go
- Company Overview: Lufthansa
Education
Diploma of Higher Education -
Frankfinn pvt ltd
01.2019
12th - Arts
ARMY PUBLIC SCHOOL
Kanpur, CANTT01.2018
10th - Arts
ARMY PUBLIC SCHOOL
Kanpur, CANTT01.2016
Skills
- Excellent communication skills
- Creative
- Promotes teamwork
- Customer service and communication
- First Aid care
- Aircraft safety procedures
- In-Flight service knowledge
- Flight safety demonstration
- Passenger safety prioritization
- Emergency evacuation training
- Knowledge of aviation regulations
- Time optimization
- Cabin preparation protocols
- Cabin safety
- Emergency procedures
- Customer service
- In-flight service
- Cabin maintenance
- Effective communication
- Conflict resolution
- Team collaboration
- Time management
- Active listening
- Problem solving
- Attention to detail
- Passenger relations
- Crisis management
- Baggage handling
- Flight Attendance
Hobbies and Interests
- Playing basketball
- Swimming
- Travelling
Languages
- English, Fluent
- Hindi, Fluent
Personal Information
- Height: 5'3
- Weight: 52kgs
- Passport Number: T0841213
- Date of Birth: 09/30/00
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Cabin Attendant
Air India Ltd
06.2023 - 05.2025
Customer Service Executive
Webhelp Pvt Ltd
07.2022 - 11.2022
IGT Solution Pvt Ltd
11.2021 - 06.2022
Diploma of Higher Education -
Frankfinn pvt ltd
12th - Arts
ARMY PUBLIC SCHOOL
10th - Arts
ARMY PUBLIC SCHOOL