Hi, I’m
Kritika Modi
Jaipur
Summary
Accomplished professional with a proven track record at Bharti Airtel in leading process excellence and compliance, enhancing operational integrity through standardized procedures. Skilled in innovation management and cross-functional team leadership, I've driven quality service assurance and fostered a culture of continuous improvement. Keen expertise in data management and strategic problem-solving has significantly contributed to organizational achievements.
Overview
6
years of professional experience
5
years of post-secondary education
Work History
Bharti Airtel Jaipur
Lead- Process Excellence and Compliances
04.2022 - Current
Job overview
- Standardized processes and procedures, fostering consistency and improved communication across teams.
- Directed root cause analysis investigations for process deviations, formulating effective solutions to prevent recurrence and maintain operational integrity.
- Developed comprehensive process documentation, including flow diagrams, equipment specifications, and operating manuals for critical knowledge transfer.
- Introduced automation solutions that significantly reduced manual efforts and increased overall efficiency in daily operations.
- Facilitated process mapping sessions to gain insights into existing workflows, ultimately redesigning them for optimal performance.
Flipkart Pvt. Ltd.Jaipur
Lead- Customer Experience
01.2020 - 12.2021
Job overview
- Conducted regular performance evaluations, providing constructive feedback and opportunities for growth within the company.
- Promoted a positive work environment that fostered teamwork, employee engagement, and professional growth among team members.
- Developed training programs for new hires, ensuring a consistent level of knowledge and skill across the team.
- Identified areas for improvement through regular analysis of customer feedback, implementing necessary changes as needed.
SwiggyJaipur
Sr. Executive
10.2018 - 01.2020
Job overview
- Streamlined operations for increased efficiency by identifying bottlenecks in delivery operations processes and implementing targeted solutions.
- Devised task methodology for training and sourcing needs.
- Implemented quality control measures, conducting regular audits to maintain high standards of operation.
- Championed culture of continuous improvement, encouraging feedback and innovation within project teams.
TeleperformanceJaipur
Subject Matter Expert
05.2016 - 03.2017
Job overview
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Education
Suresh Gyan Vihar University, Jaipur
MBA from Finance And Marketing
06.2016 - 05.2018
Biyani Group of Colleges, Jaipur
B.Com(Hons) from Business Administration
06.2013 - 05.2016
Skills
Innovation management
undefinedAccomplishments
- Recognized by management for navigating change -Rising Star FY 2022-23.
- Advanced from Assistant manager to Manager quickly as result of driving innovation and change and top KPI achievements in FY 2023-24.
Timeline
Lead- Process Excellence and Compliances
Bharti Airtel
04.2022 - Current
Lead- Customer Experience
Flipkart Pvt. Ltd.
01.2020 - 12.2021
Sr. Executive
Swiggy
10.2018 - 01.2020
Suresh Gyan Vihar University
MBA from Finance And Marketing
06.2016 - 05.2018
Subject Matter Expert
Teleperformance
05.2016 - 03.2017
Biyani Group of Colleges
B.Com(Hons) from Business Administration
06.2013 - 05.2016
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