Kritika Shahi
Noida
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Deputy Manager
IDFC First Bank
12.2024 - Current
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Interviewed, performed background checks, hired, and trained.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Customer Support Executive
I Energizer
07.2024 - Current
- Working on Airtel Platinum process to resolve their customer queries
- Handling customer retention for Airtel and successfully retained 75%-80% customer
- Lead Generation and Cross sell on Axis Bank credit cards
Customer Support Executive
Tech Mahindra
07.2023 - 05.2024
- As a Customer Support Executive worked on Flipkart process and handles queries and of customers with solutions
- Recognized by senior management for successfully doing customer handling and got recognition awards in January and April
- Managed the Team of 12 employees for last 5 months and successfully driven them for best results and Net Promoter Score
- Conducted training for New Hired Employees in March 2024
Education
M.com - Finance and Marketing
DDU University
01.2023
B.com - Finance and Marketing
DDU University
01.2021
XII - Commerce
Oxford Public School (C.B.S.E)
01.2018
X - General
Oxford Public School (C.B.S.E)
01.2016
Skills
- Working knowledge of technologies such as Microsoft Excel, Word and VLOOKUP
- Recruiting skills
- Sound skills in sales
- Sales and marketing
- Expertise in sales
- Skilled in mediation
- Sales strategies
Certification
- Course on Computer Concepts in 2021
- Best Customer Support Advisor January and April 2024- Tech Mahindra
SOFT SKILLS
- Time Management
- Problem-solving
- Teamwork
- Emotional intelligence
- Adaptability
Timeline
Deputy Manager
IDFC First Bank
12.2024 - Current
Customer Support Executive
I Energizer
07.2024 - Current
Customer Support Executive
Tech Mahindra
07.2023 - 05.2024
B.com - Finance and Marketing
DDU University
XII - Commerce
Oxford Public School (C.B.S.E)
X - General
Oxford Public School (C.B.S.E)
M.com - Finance and Marketing
DDU University
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