Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kritika Shukla

Dwarka

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Process Associate

GENPACT
10.2021 - 03.2024
  • Handled team and day to day reporting to management
  • Worked on Period and Month end reports of USBL (US) client
  • Done with Knowledge Capture Sessions with Client and Knowledge Transfer to new team members
  • Working on Cash application regarding Order to cash issues
  • Working on Misapplied payment, Bad Debt, Intercompany Transfer, Open item Transfer, AR offset, Tolerance Write-off, Cash-Deposit and Credit card payments
  • Handling day to day allocation, day end report assignments and much more on excel
  • Coordination with the requesters over emails and calls regarding queries on Order to cash invoices and additional work.

Seller Support Associate

CONCENTRIX DAKSH INDIA PVT.LTD.
08.2020 - 10.2021
  • Worked towards as analytical and problem-solving person for the customers, providing efficiency in the customer issues/complaints
  • Multitasking by working on 2-3 CHATS and Email on the same time simultaneously, to resolve customer's problem
  • Received best customer feedbacks for multiple months, for efficiency and customer priority
  • Result driven with maximum number of cases handled
  • Understanding of sops and used them to clear the customer queries effectively.

Education

MBA -

IMT Ghaziabad
12-2021

B. Com -

University of Delhi
01.2014

Skills

  • Analytical skills
  • Problem-solving skills
  • Attention to detail
  • Multitasking
  • Communication skills
  • Resourcefulness

Accomplishments

● Received Best Support Representative award twice.

Timeline

Process Associate

GENPACT
10.2021 - 03.2024

Seller Support Associate

CONCENTRIX DAKSH INDIA PVT.LTD.
08.2020 - 10.2021

MBA -

IMT Ghaziabad

B. Com -

University of Delhi

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Kritika Shukla