Kritin Deb

1) Improving Processes:

• Streamlined inbox triage processes, cutting response times by 40% and boosting client satisfaction.
• Utilized Hubspot CRM to automate repetitive tasks by creating comprehensive workflows.
• Implemented centralized data storage practices, enhancing data security and accessibility company wide.
• Oversaw a 2x increase in onboarding work-streams while achieving a 95% KPI success rate.

2) Leadership:

• Co-led an 8-member team on a flagship project, delivering results 14 days ahead of schedule.
• Stepped in as department lead during three critical periods, achieving 100% KPI targets.
• Spearheaded testing and refinement of new developments, reducing manual workload by 50% and increasing focus on client-facing roles.

3) Research Implementation:

• Conducted a 6-month research project funded by NCFE’s Assessment Innovation Fund, securing a strategic partnership with NCFE.
• Led on both quantitative and qualitative analysis, data visualization, and report writing to deliver actionable insights. Played a key role in designing research methodologies, developing questionnaires and managing data collection processes.

• Data Cleansing: Cleaned and processed raw data from ONS and NOMIS databases, ensuring accuracy for analysis.
• Data Analysis: Analyzed 2021 census data across population, health, economy, and ecology of East Sussex using Microsoft Excel, generating actionable insights for council initiatives.
• Data Visualization: Produced visually accessible charts and tables adhering to national accessibility standards.
• Report Writing: Authored comprehensive reports that compared data with 2011 census, highlighting key trends. Distilled complex data into simplified information to improve accessibility for general population.
• Delivering Insights: Presented insights to senior leaders, enabling data-driven policymaking.

• Data Analysis: Analyzed 9 months of workforce data using SPSS & Microsoft Excel, identifying causes of unplanned delays for a large scale project in Greater London.
• Data Organization: Organized and categorized thousands of day sheets, creating a structured database for delay analysis.
• Delivering Insights: Delivered numerical and visual statistical insights, successfully supporting a £20,000 claim.

• Research Methodology: Conducted extensive literature reviews to identify research gaps, formulated overall research design and methodologies.
• Data Analysis: Derived key insights from primary data using SPSS & simplified significant trends using charts & tables.
• Report Writing: Critically authored research findings to address academic gaps and propose future avenues of research.
• Teamwork & Communication: Fostered team collaboration through peer reviews and collective problem-solving, ensuring seamless integration across different sections of the final report.
• Leadership: Mentored new team members, ensuring smooth onboarding and productivity.

• Presentation & Communication: Delivered online lectures on introductory behavioral psychology, adapting content to engage students in virtual environments.
• Innovation & Creativity: Developed interactive teaching methods and critical-thinking oriented assessments to enhance student outcomes.