Kritina Prasad
Customer Retention Manager
Summary
CRM ACHIEVEMENTS Recognized as a top performer amongst the team for overachievement in given targets Recognized as a North region champion in customer service Recognized as the most skilled employee in NCR team To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
Certificates
1
1
Language
Work History
Customer Retention Manager
Aditya Birla Housing LTD
Ghaizabad
12.2021 - Current
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Made retention calls weekly to existing and new customers for business growth.
- Developed new strategies for customer retention activities.
- Increased [Service] sales and brand exposure by developing new packaging, collateral and sales materials and optimizing target audience reach.
- Met deadlines, exceeding expectations and effectively rolling campaign.
- Continually maintained and improved company's reputation and positive image in markets served.
- Recommended policy changes to improve marketing tactics and strategies. • Handling all escalation transaction through phone Mails and Chat Resolve all types of customer queries by mails and call, tracking and reporting on leads in CRM. • Handling portfolio of approximately 1000 crores in a financial year
Asset Manager(Deputy, Manager)
Yes Bank Ltd
08.2021 - Current
- Managing 3 channels and a team of 10 product executives at branch level for growth in asset business
- Coordinating with the product team and branch team for better customer service and process
- Maintaining reports and keeping track of day to day business and activities arranged for the team
- Resolving customer queries and escalations at a given TAT
- Training branch and mapped team members about bank lending products and managing customer queries on the same.
Asset Manager(Assistant, Manager)
Axis Bank Ltd
09.2019 - 07.2021
- Managing 5 channels at branch level for growth in asset business
- Managing the team of 15 members of specific Product executives
- Coordinating with the product and branch team for achieving targets given to the branch
- Arranging activities for the team members and keeping a track of it
- Resolving customer queries and escalations at a given TAT
- Acknowledging mapped customers of the branch about the banks lending products and process
- Training branch and mapped team members about bank lending products.
Advisor
PNB Housing Finance Ltd
06.2016 - 09.2019
- Handled PAN India customers for mortgage loans through digital medium and gave operational support to PAN India branches for the process
- Handling Channel partner
- UIT Testing-KASTLE
Education
MBA - HR & Marketing
Subharti University
DDE - undefined
BBA - undefined
Madurai Kamaraj University
DDE - undefined
Modern Academy Senior Secondary
School ISC
Higher Secondary - undefined
Modern Academy Senior Secondary
School ICSE
Skills
Customer serviceundefined
Certification
Case study on Entrepreneurship Development
Timeline
Customer Retention Manager
Aditya Birla Housing LTD
12.2021 - Current
Asset Manager(Deputy, Manager)
Yes Bank Ltd
08.2021 - Current
Asset Manager(Assistant, Manager)
Axis Bank Ltd
09.2019 - 07.2021
Advisor
PNB Housing Finance Ltd
06.2016 - 09.2019
MBA - HR & Marketing
Subharti University
DDE - undefined
BBA - undefined
Madurai Kamaraj University
DDE - undefined
Modern Academy Senior Secondary
School ISC
Higher Secondary - undefined
Modern Academy Senior Secondary
School ICSE
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