Kritina Prasad
Customer Retention Manager
Summary
CRM ACHIEVEMENTS Recognized as a top performer amongst the team for overachievement in given targets Recognized as a North region champion in customer service Recognized as the most skilled employee in NCR team To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
Certificates
1
1
Language
Work History
Customer Retention Manager
Aditya Birla Housing LTD
Ghaizabad
2021.12 - Current
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Made retention calls weekly to existing and new customers for business growth.
- Developed new strategies for customer retention activities.
- Increased [Service] sales and brand exposure by developing new packaging, collateral and sales materials and optimizing target audience reach.
- Met deadlines, exceeding expectations and effectively rolling campaign.
- Continually maintained and improved company's reputation and positive image in markets served.
- Recommended policy changes to improve marketing tactics and strategies. • Handling all escalation transaction through phone Mails and Chat Resolve all types of customer queries by mails and call, tracking and reporting on leads in CRM. • Handling portfolio of approximately 1000 crores in a financial year
Asset Manager(Deputy, Manager)
Yes Bank Ltd
2021.08 - Current
- Managing 3 channels and a team of 10 product executives at branch level for growth in asset business
- Coordinating with the product team and branch team for better customer service and process
- Maintaining reports and keeping track of day to day business and activities arranged for the team
- Resolving customer queries and escalations at a given TAT
- Training branch and mapped team members about bank lending products and managing customer queries on the same.
Asset Manager(Assistant, Manager)
Axis Bank Ltd
2019.09 - 2021.07
- Managing 5 channels at branch level for growth in asset business
- Managing the team of 15 members of specific Product executives
- Coordinating with the product and branch team for achieving targets given to the branch
- Arranging activities for the team members and keeping a track of it
- Resolving customer queries and escalations at a given TAT
- Acknowledging mapped customers of the branch about the banks lending products and process
- Training branch and mapped team members about bank lending products.
Advisor
PNB Housing Finance Ltd
2016.06 - 2019.09
- Handled PAN India customers for mortgage loans through digital medium and gave operational support to PAN India branches for the process
- Handling Channel partner
- UIT Testing-KASTLE
Education
MBA - HR & Marketing
Subharti University
DDE - undefined
BBA - undefined
Madurai Kamaraj University
DDE - undefined
Modern Academy Senior Secondary
School ISC
Higher Secondary - undefined
Modern Academy Senior Secondary
School ICSE
Skills
Customer servicePrincipled communicationSkillIndividual ownershipCustomer orientedMS-Word,Excel,PowerpointOriyaI do hereby declare that the above information is true to the best of my knowledge
Customer service background
Retention strategies knowledge
Corporate Communications
PeopleSoft
Staff Management
Client communication
Product development
Strategic planning
Certification
Case study on Entrepreneurship Development
Timeline
Customer Retention Manager
Aditya Birla Housing LTD
2021.12 - Current
Asset Manager(Deputy, Manager)
Yes Bank Ltd
2021.08 - Current
Asset Manager(Assistant, Manager)
Axis Bank Ltd
2019.09 - 2021.07
Advisor
PNB Housing Finance Ltd
2016.06 - 2019.09
MBA - HR & Marketing
Subharti University
DDE - undefined
BBA - undefined
Madurai Kamaraj University
DDE - undefined
Modern Academy Senior Secondary
School ISC
Higher Secondary - undefined
Modern Academy Senior Secondary
School ICSE