K.Rosely

This role emphasized mainly analyzing search engine algorithms and adapting strategies to enhance rankings and visibility. Collaborating closely with the marketing team to ensure alignment with the business objectives of the client.

• Conducted keyword research to identify topics with high search volume and low competition for SEO and on-page optimization for websites.
• Conducted a thorough competitive analysis to identify opportunities for growth.
• Developed SEO strategies for blog posts to increase organic search traffic, and created landing pages for the websites.

As an SEO Analyst Intern at Vingsfire HRIM, I developed skills in keyword research and analyzing website performance metrics to drive traffic and improve search rankings.

• Contributed to the development of SEO strategies that improved website traffic by identifying and targeting relevant keywords.
• Assisted in the creation of SEO-friendly content that engaged users and enhanced brand presence.
• Utilized analytical tools to monitor website performance and generate reports on SEO metrics.

In the role of Customer Service Associate at Amazon (International Voice Process), I provided exemplary service to customers based in North America by addressing their inquiries and resolving issues efficiently.

• Successfully managed customer inquiries, consistently achieving a high CSAT (Customer Satisfaction Score).
• Resolved billing, refund, and order tracking issues while maintaining professionalism.
• Utilized effective problem-solving techniques to resolve customer issues in a timely manner.