Krosuru Suresh Babu
Hyderabad
Summary
Dynamic and results-oriented professional with over 3 years of distinguished service at Amazon. Known for
adeptly combining project coordination proficiency with a keen understanding of Amazon FBA
operations, consistently delivering impactful solutions. Proven track record of success in implementing
methodologies to enhance processes, resulting in substantial improvements and tangible
outcomes. Instrumental in spearheading multiple successful projects, employing principles to
optimize efficiency and drive performance. A dedicated professional committed to continuous improvement and
driving business success through strategic leadership and innovative problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Escalation Specialist
Amazon
Hyderabad
06.2022 - Current
- Respond to Seller Queries via Call, Chat and Email.
- Provided technical support to sellers with escalated issues.
- Researched, analyzed, and resolved complex customer inquiries.
- Handle queries from sellers across the world in
their time zone. - Follow available guidelines while handling contacts
to ensure seller experience. - Handling Escalation from selling partner and maintain detailed records of technical issues.
- Resolving trouble Ticket through the live media.
FBA Specialist
Amazon
Hyderabad
04.2021 - 06.2022
- Engaged with client logistics teams and stakeholders to facilitate seamless business operations
- Detailed responsibilities in providing support to Amazon sellers regarding their FBA account, inventory management, shipping, and other related issues
- Reviewed stock updation documents for discrepancies and promptly rectified errors to maintain precise inventory records
- Conducted comprehensive investigations into lost and damaged FBA shipments with a meticulous and professional approach.
Customer Service Representative
Concentrix Daksh Pvt Ltd
Visakhapatnam
02.2016 - 03.2018
- Explaining insurance details to the customers.
- Handled the tasks of making outbound calls for new and
existing customers for feedback and different types of polices. - Responsible for interacting with the customers and solving their queries.
- Maintaining the records of customer interactions and follow up with the clients.
- Provided feedback of the customer to the concerned departments and authorities for service improvement.
Education
Master of Science - Microbiology
Acharya Nagarjuna University
Guntur06-2020
Skills
- MS Excel
- MS Word and Outlook
Certification
- PMP, 01/01/24
- Agile Project Management, 01/01/24
Languages
Telugu
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Tamil
Beginner (A1)
A1
Accomplishments
- Top performer in quality metrics for one year.
- Top performance in Hygiene metrics; Aux adherence.
Timeline
Escalation Specialist
Amazon
06.2022 - Current
FBA Specialist
Amazon
04.2021 - 06.2022
Customer Service Representative
Concentrix Daksh Pvt Ltd
02.2016 - 03.2018
Master of Science - Microbiology
Acharya Nagarjuna University
- PMP, 01/01/24
- Agile Project Management, 01/01/24
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