Raviteja Kotha
Sr Salesforce Developer
Hyderabad
Summary
Dynamic IT professional with over 10 years of experience, including 8 years focused on Salesforce.com. 12x Certified Salesforce Professional with a proven track record in designing, developing, and deploying robust solutions across Sales Cloud, Service Cloud, and Experience Cloud environments. Expertise includes end-to-end product development on the Salesforce platform, leveraging Lightning Web Components (LWC), Aura Components, Apex, Async Apex, and REST API integrations to deliver scalable and customized business solutions. Committed to driving results through innovative strategies and a deep understanding of client needs, with additional knowledge in Agentforce and experience working on generative AI planners, plugins and functions.
Overview
10
10
years of professional experience
8
8
Salesforce
Work History
Digital Solution Sr. Consultant
NTT DATA – Salesforce (Agentforce Service Agent)
10.2024 - Current
- Implemented the "Demo Mode" Agent for Account executives, so that account executives can showcase the chat escalation to a live agent without creating a real support cases or routing to support engineers.
- Coveo to LLM Based case classification predictions.
- Developed and maintained features in Agentforce, including case creation, escalation workflows, Sprig survey integration, and Knowledge Article management.
- Built responsive UI components for case submission, channel recommendation, and support page experiences.
- Developed a Lightning Web Component (LWC) to integrate an Org Picker within the Agent chat interface, enabling users to switch between tenants seamlessly.
- Implemented LLM-powered case classification, automatically extracting and populating Product and Topic fields based on case subject and description.
- Automated snapshot creation through Jenkins Pipelines for streamlined deployment processes.
- Ensured high test coverage using Jest for LWC components and maintained code quality standards.
Senior Salesforce Developer
IBM – Trust and Safety – Walmart
2024 - 01.2024
- Design and implement complex Salesforce solutions, including custom objects, workflows, and triggers.
- Develop and maintain Lightning components, and Apex code.
- Integrate Salesforce with other systems using APIs, web services, and middleware.
- Provide technical guidance and mentorship to junior developers and other team members.
- Conduct code reviews to ensure best practices and coding standards are followed.
- Implement Salesforce automation tools such as process builders, flow, and approval processes. Strong understanding of Salesforce data model, security, and sharing rules.
Senior Salesforce Developer
IBM – Shell (Sales 1st Application)
01.2021 - 01.2024
- Developed APIs for both receiving and transmitting data related to account screening. (Inbound/outbound)
- Automated email reminders for accounts lacking complete due diligence documentation.
- Created automated processes that prompt potential clients to register for account creation on an external platform.
- Leveraged LWC components and Aura to implement customized functionalities.
- Migrated data (Accounts, Opportunities and Products) from the SAP system to Salesforce during the onboarding process of new businesses, utilizing Logic Apps for automation.
- Integrated into MuleSoft and AIS integrations for data exchange.
- Ensured responsive design for optimal viewing experience across mobile and iPad devices.
Salesforce Analyst and Designer
SLK – Synovus (Banking Project)
01.2019 - 01.2021
- Lightning component development and configuration.
- Working on Deployments using change set and ANT migration tool.
- Working on Aura components for fixing the bugs and developing the components as part of enhancements.
- Implementing REST and SOAP API services.
- Handling Admin Settings.
- Worked on responsive design for Salesforce mobile app.
Salesforce Developer and Admin
SLK – GES (Global Experience Specialist)
01.2018 - 01.2019
- Worked on Visualforce Components based on customer requirements.
- Worked on lightning Data Service, Apex classes and Test Classes.
- Interacted with business team on day-to-day business activities on project in Agile Process.
- Designed custom objects and developed triggers.
- Was responsible for data integration with third party systems using REST API.
- Designed and built lightning components and involved in lightning implementation on Community Portal.
Salesforce Associate
SLK – GES (Daniel PA & XML Upload)
01.2017 - 01.2017
- Analyze the Requirements and Object model set up for the same.
- Working on Documentation which includes FRS, TRS, CP, UNIT Test documents & cut over documents for RFC migration to Production environment.
- Integrating REST wrapper classes on existing Backing bean methods.
- Modifying Existing Aura components to make it REST Architecture.
- Fixing SONAR issues.
Oracle ADF Developer
4i Apps Solutions Pvt. Ltd. – Dignity Health
01.2016 - 01.2016
- Analysis of the WebLogic server issues and fixing the deployment errors.
- Interacting with onsite team to understand the requirements.
- Resolving the Defects using "Customized Developer" role.
- Worked on MVC pattern.
Oracle ADF Developer
Pegasus Infocorp Pvt. Ltd. - JIO Application
01.2015 - 01.2016
- By understanding the business logics implementing the Story Cards.
- Worked on RITM Tickets and New business functionalities.
Skills
12X Certified Salesforce professional
Trailhead Ranger
Expertise in Sales, Service and Experience clouds
Hands on experience in REST APIs
Hands on experience on Lightning (Aura & LWC))
Hands on experience on Apex, Async Apex
Hands on experience on Workbench, Dataloder and Postman tools
Worked on Sonarqube and Jenkins Pipeline
Agile methodology
Version control (GitHub)
Timeline
Digital Solution Sr. Consultant
NTT DATA – Salesforce (Agentforce Service Agent)
10.2024 - Current
Senior Salesforce Developer
IBM – Shell (Sales 1st Application)
01.2021 - 01.2024
Salesforce Analyst and Designer
SLK – Synovus (Banking Project)
01.2019 - 01.2021
Salesforce Developer and Admin
SLK – GES (Global Experience Specialist)
01.2018 - 01.2019
Salesforce Associate
SLK – GES (Daniel PA & XML Upload)
01.2017 - 01.2017
Oracle ADF Developer
4i Apps Solutions Pvt. Ltd. – Dignity Health
01.2016 - 01.2016
Oracle ADF Developer
Pegasus Infocorp Pvt. Ltd. - JIO Application
01.2015 - 01.2016
Senior Salesforce Developer
IBM – Trust and Safety – Walmart
2024 - 01.2024