Shweta Garia
Salesforce Business Analyst
Bangalore
Summary
Experienced Salesforce Business Analyst with 5.8 years of expertise in translating business needs into effective Salesforce solutions. Adept at collaborating with cross-functional teams, gathering requirements, and designing processes that enhance efficiency and user experience. Proficient in Salesforce configuration, process automation, and data analysis. Strong communication skills facilitate seamless interaction between business stakeholders and technical teams
Overview
6
6
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Digital Solution Senior Consultant
NTT Data
Bangalore
06.2022 - Current
- Collaborated with cross-functional teams to gather and document business requirements for Salesforce implementation projects, ensuring alignment with company goals and objectives.
- Conducted in-depth interviews and workshops with stakeholders from different departments to understand their needs and pain points, translating them into clear and concise user stories and functional specifications.
- Upgrading and configuring Salesforce systems for optimized integration.
- Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
- Importing sales department leads, contacts, and other data. Maintaining the sales cloud and building custom reports and dashboards.
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
- Evaluating and installing new Salesforce releases.
- Providing training and support to users.
- Documenting processes, including error reports and changes to field history tables
SFA Analyst
Adobe
Noida
03.2021 - 06.2022
- User Management for various platforms like SFDC, CPQ, Clari & GainSight.
- Data Management for multiple SFDC instances, other ecosystem apps and integrated apps like Anaplan, ECP & SAP.
- Projects that might include System Reviews, Data Reviews, Data Cleansing, Data Migration and providing support to users and other migration related activities.
- Data Governance, enforce already defined policies & procedures and keep refining them as per current environment & needs.
- Perform regular Data Audits to maintain data integrity, identify improvement areas and draft appropriate recommendations for decision making.
- Operate as the first line of support to Sales Users and work with all relevant parties like BPM & IT to resolve user issues
Salesforce Administrator
Cloud Analogy
Noida
01.2018 - 03.2021
- Work closely with sales management to inspect sales process quality and prioritize improvements.
- Develop customizations (new fields, new objects) to Salesforce.com that improve workflows and reporting.
- Worked on Sales cloud Sales cloud, Service cloud, and Community Cloud. Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, Report and Dashboard.
- Test business applications and ensure performance is as designed; work with team members to resolve any issues.
- Assist with the performance of business analysis in which information about business processes and concerns are gathered from key internal business stakeholders.
- Work with team members to identify project tasks, estimated work effort and timelines; escalate any changes to project scope
Education
Master of Computer Applications - Computer And Information Sciences
KIET
Ghaziabad 07.2015 - 07.2018
Skills
Salesforce CRM
Requirements Gathering
Process Mapping
User Stories and Data Analysis
Project Management
Salesforce Configuration
User Management
Data Management
Flow Automation
Reports and Dashboards
Docusign, Drawloop, Zendesk, SMS Magic, and etc
Zoominfo, Groove, Gong, Linkedln Sales Navigator
Troubleshooting
CPQ
Certification
Salesforce Associate
Accomplishments
- Best Client Engagement Award by Cloud Analogy.
- Lightning champion by Salesforce
- Outstanding Performer Award by Adobe
Timeline
Digital Solution Senior Consultant
NTT Data
06.2022 - Current
SFA Analyst
Adobe
03.2021 - 06.2022
Salesforce Administrator
Cloud Analogy
01.2018 - 03.2021
Master of Computer Applications - Computer And Information Sciences
KIET
07.2015 - 07.2018