Akanksha Chaudhary

Project: American Express (AMEX) – Salesforce Level 2 Support Specialist.

May 2021 – Dec 2023.

• Resolved 100+ monthly incidents and service requests, ensuring 99% platform uptime and seamless business operations.
• Troubleshot issues across Apex classes, Visualforce pages, Lightning Components, workflows, and flows.
• Enhanced code reliability by fixing defects and coordinating with development teams for root cause analysis.
• Managed user access (roles, profiles, permission sets) for globally distributed teams.
• Performed data operations, ensuring 100% data accuracy across multiple third-party systems.
• Supported governance-aligned processes, and proactively monitored system performance.
• Tech Stack: Apex, LWC, VF, Flows, Data Loader, Workbench, Jira, and ServiceNow.

Project: Pine Labs – Salesforce Developer.

Mar 2024 – Dec 2024.

• Developed and optimized Apex classes, triggers, and test classes to improve code coverage to over 90%.
• Created Technical Design Documents (TDDs) and detailed SOPs for Jira user stories and business requirements.
• Performed unit testing and contributed to building maintainable, scalable components.
• Collaborated with external vendors to perform end-to-end integration testing for REST-based data exchanges.
• Ensured adherence to coding standards, and contributed to stable, well-documented product releases.
• Tech Stack: Apex, SOQL, Test Classes, REST Integrations, VS. Code.

Project: Fidelity – Salesforce Consultant.

February 2025 – Present

• Provide day-to-day operational support for business teams through ticket resolution and platform improvements.
• Perform critical data management operations, including updates, merges, creation, and cleanup, while maintaining governance and security controls.
• Prepare weekly, monthly, and quarterly operational analytics and performance reports.
• Manage user access and implement secure permissions via roles, profiles, and permission sets.
• Ensure platform stability and data accuracy through proactive monitoring and troubleshooting.
• Tech Stack: Workbench, Data Loader, Reports, and Dashboards.

• Completed an internship as an iOS Application Developer at IBM, where I designed an app for banking employees to track goals, achievements, and bonuses.
• Also developed a machine learning-based POC capable of detecting emotions from speech and facial expressions, supporting improved customer sentiment and feedback analysis.
• This role provided hands-on experience in mobile development, ML experimentation, and building innovative user-centric features.