KARTHIKEYAN K
Bengaluru
Summary
Accomplished Senior IT Support Engineer with a robust background in technical troubleshooting and system administration, notably at EY Ernst & Young. Excelled in enhancing user support through effective problem-solving and multitasking abilities. Demonstrated expertise in hardware configuration and a proven track record in improving operational efficiency. While providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Ernst And Young GDS
03.2022 - Current
- User handling & support with the Ticketing tool (Servicenow portal)
- Maintained records of daily data communication transactions, problems, and remedial actions taken and installation activities.
- Hardware trouble shooting and software troubleshooting based up the EY GDS application
- Assistant for the Asset management lead for the Bengaluru location and Inventory management support
- Asset tracking of the exit and new higher with entity tool
- Resolved incidents related to hardware, software applications or network connectivity issues.
- Deployed new PCs, laptops for users with OS installation and configuration of required applications, software's.
- Mac OS configuration & personalize for the Partners
- Network printer configuration using the IP address
- RDP system monitoring Mobile configuration for internal users
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Technical Support Engineer
Origin ITFS Pvt Ltd
06.2019 - 07.2021
- Working jobs done for Government sector offices in ELCOT Govt Laptop projects with Services, Hardware and Network Maintenance
- My job is doing I am one of the quality testing engineer chip level in government Lenovo laptop projects and service engineer in Vellore district zone also
- Provided beneficial technical support and customer service to clients, researched and analyzed client's issues
- Experience with configure and maintain Desktop and Laptop computer installing Windows operating system, Linux, Hardware and Peripherals(PC, Servers, Laptops, Printers, Accessories)
- Strong skills in Hardware setup, troubleshooting, diagnosing, hardware failure, and the ability to reset, repair or replace components
- Knowledge of Network security, switching, routing/routing protocols, IP, Firewall & VPN.
Fault Management Engineer
Nokia Networks
03.2018 - 08.2018
- Receiving calls from Technicians requires Login and Logoff, prioritize alarms based on faults analysis, Checking Alarms signals monitoring in 2G/3G/4G, GNOC with site down signals and maintaining the excel sheets.
- Assessed current operations, identified issues, and proposed solutions for improvement.
- Conducted research on new technologies and methods of optimization.
Process Associate
India Healthcare Solution
10.2016 - 11.2017
- Post and reconcile insurance and patient payments and resolve incorrect payments, EDI rejections
- Functional knowledge of insurance companies and claims information.
- Documented all process changes accurately in order to maintain updated records.
- Communicated with internal and external clients regarding product issues to make appropriate adjustments.
Education
Master of Computer Applications - Computer Engineering
C. Abdul Hakeem College of Engineering & Technology
Vellore, India06.2015
Bachelor of Computer Applications - Computer Engineering
SSS College Arts, Science & Management
Vellore, India08.2011
High School Diploma -
Sri Ramakrishna Matriculation Higher Sec School
Ranipet, India03.2008
High School Diploma -
Sri Ramakrishna Matriculation Higher Sec School
Ranipet, India03.2006
Skills
- Remote Desktop Support
- ServiceNow Tool
- IT Asset Management
- Software Installation
- Ticket support system management
- Data Backup and Recovery
- Hardware diagnostics
- System Administration
- Desktop support
- Technical issues analysis
- Issue Troubleshooting
- Microsoft Outlook
Certification
- Annual Data Protection and Information Security Update FY24 , Ernst & Young LLP - 31/May/2024
- Annual Financial Crime Update FY24 , Ernst & Young LLP - 7/Dec/2023
- Financial Crime: Staff – Senior Fundamentals , Ernst & Young LLP - 7/Mar/2023
- Data Protection Fundamentals , Ernst & Young LLP - 6/Mar/2023
- Password Security EMEIA , Ernst & Young Global - 14/Dec/2022
- Protecting Mobile Data and Devices - EMEIA , Ernst & Young Global - 14/Dec/2022
LANGUAGES
English
Advanced (C1)
Tamil
Advanced (C1)
Kannada
Intermediate (B1)
Telugu
Intermediate (B1)
Timeline
IT Support Engineer
Ernst And Young GDS
03.2022 - Current
Technical Support Engineer
Origin ITFS Pvt Ltd
06.2019 - 07.2021
Fault Management Engineer
Nokia Networks
03.2018 - 08.2018
Process Associate
India Healthcare Solution
10.2016 - 11.2017
Master of Computer Applications - Computer Engineering
C. Abdul Hakeem College of Engineering & Technology
Bachelor of Computer Applications - Computer Engineering
SSS College Arts, Science & Management
High School Diploma -
Sri Ramakrishna Matriculation Higher Sec School
High School Diploma -
Sri Ramakrishna Matriculation Higher Sec School
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