Krunal Panjabi
Vadodara
Summary
- Motivated, flexible and a fast learner
- Positive team player attitude
- Ability to maintain a good relation with customers
- An ambitious, flexible & hard working administrator / sales professional that enjoy working on his own initiative to achieve set tasks & objectives.
- Experience in both sales & promotion roles.
- Developed excellent interpersonal & organizational skills in teamwork situations.
- Skill in the use of computers, preferably in a PC - Windows-based operating environment
- Operates as a member of the office's management team
- Have worked extended hours as needed and be on call.
- Now seeking a new opportunity to develop career further
. Integration Analyst with solid background in coordinating and implementing strategies to optimize system integration. Strengths include strong analytical skills, problem-solving abilities, and proficiency in data management tools. Previous roles demonstrate impact through improved operational efficiency and streamlined processes resulting from successful integration projects.
Overview
16
16
years of professional experience
Work History
Network Integration Analyst
Borek Solutions Group
Vadodara
06.2024 - Current
- To handle our client Project 44, where our work is to provide visibility to carrier & customer and work on broken connections in logistics.
- Developed and maintained integration solutions to ensure data accuracy between applications.
- Provided support and troubleshooting for existing integration interfaces.
- Coordinated cross-team efforts to achieve successful deployment of integrated systems.
- Participated in meetings with stakeholders to discuss project scope, timeline, budget.
Sales & Marketing Department Member
Sindh Cutlery Mart
Vadodara
09.2010 - 01.2024
- Maintain accounts and collection from clients and agents.
- To look after regular clients, work on marketing, advertisement, promoting business to regular and new clients.
- Look after regular agents, keep records for accounts.
- Requirement of corporate clients, help them to find better deals.
- Promote business on social media platforms to attract more new customers.
- SEO Optimization Etc.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
Customer Service Executive
Aditya Birla Minacs (Birla Sunlife Insurance)
Vadodara
08.2009 - 08.2010
- To handle different campaigns for our customers, calls regarding welcome of the policy, renewal of the policy, lapse of the policy & escalation calls were covered.
- Giving proper information about the policy, understanding & solving customer's problems closely.
- Benefiting the company to bring more renewals & new clients as reference with best services.
- I was selected as a best customer service executive for top call quality score - Aditya Birla Minacs.
- I was the only new comer in the team who use to handle Welcome campaign.
- Our team was awarded best team for after sales service - Birla sunlife insurance.
- I was awarded as best performer in our team for top quality score for HNI customers.
- Maintained accurate customer records in the database consistently.
- Educated customers on product features and benefits clearly.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Explained benefits and advantages of different product and service offerings to customers.
Education
PG Diploma - HRM
M.S. UNIVERSITY
VadodaraPG Diploma - Financial Management
M.S. UNIVERSITY
VadodaraBachelor of Commerce -
M.S. UNIVERSITY
VadodaraSkills
- Basic Knowledge of Computers
- Integration solutions
- Effective communication
- Team collaboration
- Problem solving
Accomplishments
- Selected as a best customer service executive for top call quality score - Aditya Birla Minacs.
- Only newcomer in the team who handled Welcome campaign.
- Team awarded best team for after sales service - Birla Sunlife Insurance.
- Awarded as best performer in team for top quality score for HNI customers.
- Ranked 3rd in PG Diploma in Financial Management.
References
- Mr. Nitin Ramchandani, Business Associate, +91 8160545994
- Mrs. Anita Parmar, Office team member, +91 9099069258
Languages
English, Hindi, Gujarati, English, Hindi, Gujarati, Sindhi
Personal Information
- Date of Birth: 03/09/87
- Marital Status: Married
Current Working Status
Network Integration Analyst, Borek Solutions Group, 06/01/24
Timeline
Network Integration Analyst
Borek Solutions Group
06.2024 - Current
Sales & Marketing Department Member
Sindh Cutlery Mart
09.2010 - 01.2024
Customer Service Executive
Aditya Birla Minacs (Birla Sunlife Insurance)
08.2009 - 08.2010
PG Diploma - HRM
M.S. UNIVERSITY
PG Diploma - Financial Management
M.S. UNIVERSITY
Bachelor of Commerce -
M.S. UNIVERSITY