MOWNA SHREE M
BANGALORE
Summary
Adept Support Specialist with a proven track record at Larc Software Pvt Ltd, where I excelled in delivering technical support and resolving complex computer issues. Skilled in Advance Excel and MSOffice, I combine strong analytical abilities with effective communication and teamwork to enhance customer satisfaction.
Overview
2
2
years of professional experience
Work History
Support Specialist
Larc Software Pvt Ltd
Bangalore
03.2023 - 10.2024
Duration: 1Year, 5months
- Provided technical support to customers via phone and email.
- Analyzed computer issues, identified root causes, and implemented solutions.
- Documented customer inquiries and resolutions in a ticketing system.
Education
Diploma - Automobile Engg
Govt Polytechnic College
Chintamani BE - Mechanical Engineering
Nagarjuna College of Engg & Technology
Bangalore RuralSkills
- Basic knowledge of computers
- Basic Knowledge of Advance Excel
- Knowledge of MS-Outlook, MSOffice
- Good in written and communication skill
- Team Cooperation
Languages
English
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Beginner (A1)
A1
ROLES AND RESPONSIBILITES
- Addressing customer inquiries and providing information about products or services.
Resolving complaints or issues in a timely and efficient manner.
Processing orders, refunds, or exchanges.
Maintaining accurate records of customer interactions and feedback.
Collaborating with other teams (e.g., technical support, sales) to ensure seamless service delivery.
Identifying recurring problems or trends and reporting them for further improvement. - Continuous Learning: Staying updated on product/service changes, updates, and new features to provide accurate information.
Troubleshooting: Assisting customers with technical or usage issues, often walking them through step-by-step solutions.
Timeline
Support Specialist
Larc Software Pvt Ltd
03.2023 - 10.2024
Diploma - Automobile Engg
Govt Polytechnic College
BE - Mechanical Engineering
Nagarjuna College of Engg & Technology
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