Krunal Sheth
Ahmedabad
Summary
Dynamic Delivery Excellence Partner at Tata Consultancy Services with expertise in risk management and client relationship management. Proven track record in enhancing service delivery and compliance, while fostering stakeholder engagement. Skilled in internal auditing and agile methodologies, driving operational efficiency and strategic improvements across diverse projects.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Delivery Excellence Partner
Tata Consultancy Services
09.2020 - Current
- Manage risk and compliance deployment in day-to-day operations for all projects
- Provide guidance and support to deploy key practices under integrated quality management system
- Work with client and internal compliance unit to enforce the required state, federal, and local regulations across all projects.
- Review draft contracts and its amendments to identify risk and onerous clauses; coordinate with multiple stakeholders for finalisation and execution of contracts
- Manage client contractual deliverables and obligations as per defined frequency ensuring adherence to contractual commitments
- Minimize risk exposure through careful advice on business operations and strategic plans.
- Manage business risk resilience through reviewing and deploying Business Continuity Plans
- Speak with peers to verify task completion, meeting tight deadlines, and schedules.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Prepare and present reports on risk and compliance aspects of projects and initiatives.
- As a certified internal auditor, conduct integrated quality management system audits for projects under operating unit
- As a ISO coordinator, capture and share the risks, best practices, strengths, opportunities for improvement with the corporate audit and assessment group
- Instrumental in managing ISO audit preparedness for the unit
- Managing end to end client operational compliance audit from artifacts review, submission to closure of remediation actions
Delivery Assurance Facilitator
Tata Consultancy Services
04.2016 - 08.2020
- Identified areas in need of improvement and implemented solutions.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Trained arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
Service Delivery Manager
Tata Consultancy Services
12.2012 - 03.2016
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Coordinated and led internal and external site team meetings.
- Worked with vendors to schedule daily pickups and weekly deliveries.
Business Analyst
Tata Consultancy Services
01.2010 - 12.2012
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed complex dashboard and reporting tools to track business performance metrics.
Team Lead
Tcs E-serve International
12.2007 - 12.2009
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Senior Process Associate
Citigroup Global Services Ltd
04.2007 - 11.2007
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Performed reconciliations to drive accuracy and validity of financial information.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Process Associate
E-Serve International
11.2005 - 03.2007
- Identified and resolved process issues to drive optimal workflow and business growth.
- Prioritized initiatives to increase success rates of strategic projects.
- Monitored and reported on process performance to verify compliance with established standards.
- Evaluated customer needs and feedback to drive product and service improvements.
Technical Support Specialist
Accenture
07.2004 - 11.2005
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Engineering - Electronics And Communications
DDIT University
Nadiad, IndiaHigher Secondary - 12th Science -
St. Xavier's High School
Jamnagar, IndiaSkills
- Risk Management Expertise
- Service Delivery Excellence Management
- Client Relationship Management
- Agile Way of Working
- Scrum Master
- Internal Auditing
- Performance Analysis
- Stakeholder Engagement
- Project Management
Certification
TCS Agile Ninja Coach - Sep 2023
PSM II - Professional Scrum Master II - Nov 2022
PSM I - Professional Scrum Master I - Oct 2022
TCS CBO Agile Champion - Feb 2022
Lean Six Sigma Green Belt Certification - Jan 2015
Internal Auditor Certification - May 2014
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Delivery Excellence Partner
Tata Consultancy Services
09.2020 - Current
Delivery Assurance Facilitator
Tata Consultancy Services
04.2016 - 08.2020
Service Delivery Manager
Tata Consultancy Services
12.2012 - 03.2016
Business Analyst
Tata Consultancy Services
01.2010 - 12.2012
Team Lead
Tcs E-serve International
12.2007 - 12.2009
Senior Process Associate
Citigroup Global Services Ltd
04.2007 - 11.2007
Process Associate
E-Serve International
11.2005 - 03.2007
Technical Support Specialist
Accenture
07.2004 - 11.2005
Bachelor of Engineering - Electronics And Communications
DDIT University
Higher Secondary - 12th Science -
St. Xavier's High School
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