Krutika Darji
Ahmedabad
Summary
Results-driven professional with a proven leadership track record in international sales management, logistics, technical compliance, and business development. Successful in orchestrating efficient operations and spearheading global sales initiatives as Branch In-Charge and International Sales Manager at Care Taker Logistics. Demonstrated expertise in ensuring technical compliance as a Senior Executive at Hohenstein India. Contributed to international expansion through strategic initiatives as a Senior Business Development Executive at Matangi Industries LLP. Excelled in customer liaison responsibilities, fostering strong client relationships as an Executive at Hohenstein India. Renowned for a holistic approach to business development, combining technical expertise, sales acumen, and customer-focused strategies for organizational success
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Customer Liaison
Hohenstein India
Ahmedabad
08.2015 - 09.2019
- Analyzed industry sales trends to develop and optimize effective strategies
- Developed and implemented customer service policies and procedures.
- Coordinated customer needs with internal departments to ensure timely resolution of issues.
- Cultivated and nurtured strong relationships with customers and clients
- Demonstrated accountability for certification/testing services, particularly STANDARD 100 by OEKO-TEX, GMO, and Organic products
- Implemented improvements to enhance quality standards and streamline processes
- Handled customer inquiries and complaints in a professional manner.
- Ensured integration of material integrity and verification processes across all business divisions.
Business Development Executive
Matangi Industries LLP
Ahmedabad
09.2019 - 03.2020
- Proficiently present, market, and sell goods and services to a diverse client, encompassing key accounts in the US, Europe, Africa, and emerging markets.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Diligently managed and updated customer notes within the company's internal CRM system, ensuring support for critical outcomes and future initiatives
- Identified cross-selling opportunities through ongoing analysis of consumer demands
- Proactively represent the organization at conferences and trade events, fostering industry networks and promoting new product lines.
Senior Executive - Technical Compliance
Hohenstein India
Ahmedabad
03.2020 - 08.2022
- Championed the promotion of OEKO-TEX ((STANDARD 100, ECO-PASSPORT, STeP, Detox to Zero, Made in Green) certifications and facilitated the advancement of sustainable product certification within the textile, chemical, and leather industry
- Led and managed 500+ technical product certifications and testing services across textile and chemical supply chains
- Conducted audits and inspections, addressing non-compliance issues.
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Define sales targets and performance metrics for the international sales team
- Demonstrated proficiency in various textile certifications (GOTS, OCS, GRS, RCS, RWS, BCI) and other industry standards
- Possess technical expertise in core textile materials, supply chain management, and custody
- Stayed updated on industry regulations and communicated changes to stakeholders
- Maintained accurate records of compliance activities and certifications
- Prepared comprehensive reports on compliance status for internal and external stakeholders
- Implemented and refined internal procedures for quality standards and regulatory requirements.
Branch Incharge / International Sales Manager
Care Taker Logistics
Ahmedabad
08.2022 - Current
- Conduct market research, analyze competitors, and implement business development strategies for market expansion
- Acquire new clients, build a strong sales pipeline, and maintain client relationships for satisfaction and loyalty
- Prepare and present proposals, negotiate contracts, and ensure seamless service delivery with operations teams
- Identify key accounts, develop growth strategies, and ensure long-term client success and retention
- Generate reports on sales performance, analyze data to assess strategy effectiveness, and lead and develop an international sales team
- Maintain communication channels with internal teams, collaborate on international marketing strategies, and provide training and support for team enhancement
- Oversee daily branch operations for efficiency and compliance as well as coordinate logistics processes (transportation, warehousing, distribution)
- Ensure compliance with regulations and company policies
- Manage vendor relationships for seamless logistics as well as Negotiate contracts and terms with suppliers.
Education
Master of Business Administration - Marketing Management
ISBM
Gujarat, India05.2018
B.Tech - Textile Technology
L.D. College Of Engineering
Gujarat, India05.2015
Skills
- Ability to manage and collaborate in a multicultural team
- Compliance testing knowledge
- Verbal and Written Communication
- Willing to travel to other locations if necessary
- Customer service
- Quality assurance
- Computer literacy
- Leadership
- Team Collaboration
- Sales Expertise
- New Business Development
- Customer Retention
Certification
- Certified auditor for Standard 100 by Oeko-Tex.
- Strategic Sales Management Specialization
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Branch Incharge / International Sales Manager
Care Taker Logistics
08.2022 - Current
Senior Executive - Technical Compliance
Hohenstein India
03.2020 - 08.2022
Business Development Executive
Matangi Industries LLP
09.2019 - 03.2020
Executive Customer Liaison
Hohenstein India
08.2015 - 09.2019
Master of Business Administration - Marketing Management
ISBM
B.Tech - Textile Technology
L.D. College Of Engineering
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