Krutika Desai
Cabin Crew Trainer
Mumbai
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get used to the environment, customer needs and challenging situations.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Cabin Crew Trainer and Business Development Lead
Airline Prep School
Mumbai
08.2022 - Current
- BUSINESS DEVELOPEMNT: Structuring, preparing and compiling training material, manuals and handouts.
- Content Creation, ideas and implementation for digital and social marketing.
- Tracking of sales calls in database for lead generation.
- Counseling and guiding aspiring cabin crew regarding aviation requirements and course contents.
- TRAINING: Conduct Cabin Safety , General and Emergency Procedures,Dangerous goods , First Aid Training, Hospitality and Customer Service, Inflight Services (for economy, business and first class cabin) for aspiring Cabin Crew.
Cabin Crew Trainer
Aerodynamiks Academy
Mumbai
12.2020 - 04.2022
- Conduct Cabin Safety , General and Emergency Procedures,Dangerous goods , First Aid Training, Hospitality and Customer Service, Inflight Services (for economy, business and first class cabin) for aspiring Cabin Crew.
- Assess, monitor, coach, and provide individual students with performance feedback in order enable each student to achieve required levels of competence.
- Develop lesson plans, handouts, training aids and manuals to encourage and stimulate learning process of students.
- Tracked attendance and evaluated progress for assigned trainees.
Cabin Crew Supervisor
Qatar airways
Doha
07.2019 - 04.2020
- Leading and attending pre-flight briefing to review details of flights, set smart goals, flight expectations, business awareness, emergency procedures.
- Delivering and maintaining 5 star customer experience while maintaining high standards of safety and security of team members and customers.
- Operations of aircrafts like A319/320/321, A330/340, B777/787, A350.
- Updating company records and reporting flight incidence, irregularities, cabin disturbance report and threats to cabin safety and security.
- Training and mentoring new onboard crew, helping them develop customer service and problem solving skills.
- Conducting inflight assessments for team members, giving constructive feedback and coaching them in areas that need improvement.
- Managing conflicts and complaints by applying problem solving and de-escalating techniques.
- Selling duty-free commercial goods and pursuing sales targets
Senior Cabin Crew Member
Qatar Airways
Doha
04.2014 - 06.2019
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Delivered great customer service to Business class, First class and VIP customers.
- Exceeded customers expectations through unique tailor made services on board to provide 5 star service.
Cabin Crew Member
Qatar Airways
Doha
12.2011 - 03.2014
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
Education
Post Graduation - Customer Relationship Management
Symbiosis University
Pune 08.2022 - Current
Bachelors Degree - Mass Media
Mumbai University
Mumbai 06.2005 - 05.2009
Skills
Online Training Experience
undefinedCertification
Certificate Programme in Performance Management
Timeline
Certificate Programme in Customer service (CPD affiliated)
11-2022
Train the Trainer Programme (CPD affiliated)
11-2022
Certificate Programme in Performance Management
10-2022
Cabin Crew Trainer and Business Development Lead
Airline Prep School
08.2022 - Current
Post Graduation - Customer Relationship Management
Symbiosis University
08.2022 - Current
Cabin Crew Trainer
Aerodynamiks Academy
12.2020 - 04.2022
Cabin Crew Supervisor
Qatar airways
07.2019 - 04.2020
WSET Level 1
06-2014
Senior Cabin Crew Member
Qatar Airways
04.2014 - 06.2019
Cabin Crew Member
Qatar Airways
12.2011 - 03.2014
Bachelors Degree - Mass Media
Mumbai University
06.2005 - 05.2009
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