Krutika Solanki
Mumbai
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
8
8
years of professional experience
Work History
Specialist
Ocwen Financial Solutions Private Limited
Mumbai
07.2018 - Current
- Key responsibility is to get the physical Collateral Documents from different custodians and attorneys such as Bank of New York, Wells Fargo, Deutsche Bank, US Bank and many others to fulfill the client requirements.
- Being a part of Vault-CFO department, played an important role in merger of OCWEN and PHH Mortgage process and applications and provided training to other team members on PHH Mortgage
process and applications. - Assigning of daily task to the team and conducting PKT on timely basis.
- Handled daily internal meetings and assisting team for their daily work and queries.
- One to One team meet to provide feedback and regularize smooth work.
- Worked with IT team and created different database related to production as well as for QC purpose which helped team to minimize daily task.
- Worked on creation of QC tool to deliver accurate information.
- Created report to identify errors and rectify the same on immediate basis.
- Provided training to new joiners on departmental Processes and applications.
- Performed Internal Audit for the team members.
- Closely worked with management for the monthly reports and yearly
Research Analyst
Alfa Overseas
Mumbai
10.2016 - 05.2018
- Perform research work on Internet to congregate the data necessary for preparation of Reports.
- Ecommerce Process Work
- Administration Work
Education
Bachelors of Commerce (Accounting and Finance) - Accounting And Finance
Mumbai University
Mumbai, MH06-2016
Higher Secondary Education - Commerce
Maharashtra Board
Mumbai, MH06-2012
Secondary School Certificate -
Maharashtra Board
Mumbai, MH06-2010
Skills
- Root Cause Analysis
- Decision-Making
- Teamwork and Collaboration
- Reliability
- Process Analysis
- Resource Allocation
- Quality Assurance
- Expert Problem Solving
- Emergency Response
- Goal Setting
- Task Prioritization
- Customer Relations
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Specialist
Ocwen Financial Solutions Private Limited
07.2018 - Current
Research Analyst
Alfa Overseas
10.2016 - 05.2018
Bachelors of Commerce (Accounting and Finance) - Accounting And Finance
Mumbai University
Higher Secondary Education - Commerce
Maharashtra Board
Secondary School Certificate -
Maharashtra Board
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