Krystal Walls
Danville
Summary
Experienced in customer onboarding, education, and workflow optimization within healthcare SaaS. Skilled at delivering training and executive presentations that drive product adoption and enhance operational efficiency. Proven ability to mentor teams and implement strategic recommendations that align technology solutions with customer needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Implementation Consultant | Regional Team Lead
Axxess
05.2022 - Current
- Lead onboarding and product enablement for enterprise and mid-market healthcare organizations, accelerating customer adoption and long-term product success.
- Design and deliver customer education through executive presentations, virtual training, workshops, and one-on-one coaching to improve product utilization and time-to-value.
- Developed executive ROI presentations showcasing business impact of Axxess Intelligence, enhancing customer retention and expansion.
- Partnered with Product, Engineering, Sales, and Customer Success to translate customer feedback into product enhancements and improved onboarding.
- Analyzed customer adoption trends to identify workflow improvements and strategies for risk mitigation and engagement increase.
- Mentor implementation consultants as Regional Team Lead, promoting best practices and consistent customer experiences.
Lead Occupational Therapist / Clinic Director
EmpowerMe Wellness
08.2021 - 05.2022
- Led clinician onboarding and EMR training, enhancing workflow efficiency and documentation quality.
- Implemented operational process improvements, ensuring consistency and regulatory compliance.
- Led therapy sessions to enhance patient mobility and functional independence.
- Developed customized treatment plans based on patient assessments and needs.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
Occupational Therapist – Home Health
Elara Caring
08.2015 - 08.2021
- Delivered occupational therapy services and supported EMR documentation, workflow optimization, and Medicare compliance.
- Trained clinicians on documentation standards and best practices, enhancing consistency and quality of care.
Education
MS - Occupational Therapy
University of Southern Indiana
BS - Occupational Therapy
University of Southern Indiana
BS - Psychology
University of Southern Indiana
Skills
- Customer Success
- Product Adoption
- Customer Onboarding
- Product Enablement
- Customer Education
- Workflow Optimization
- Change Management
- Cross-Functional Collaboration
- Documentation
- Knowledge Management
- Healthcare SaaS
- AI Productivity Tools
- Executive Presentations
Certification
- Registered Occupational Therapist
License Number
31004676A
Issue Date
08/22/2008
Timeline
Senior Implementation Consultant | Regional Team Lead
Axxess
05.2022 - Current
Lead Occupational Therapist / Clinic Director
EmpowerMe Wellness
08.2021 - 05.2022
Occupational Therapist – Home Health
Elara Caring
08.2015 - 08.2021
MS - Occupational Therapy
University of Southern Indiana
BS - Occupational Therapy
University of Southern Indiana
BS - Psychology
University of Southern Indiana