K SANTHOSH KUMAR
GENERAL MANAGER
PORT BLAIR ,INDIA
Summary
An ambitious and motivated manager with driving sales and profitability through innovative strategies. I possess a successful track record in operations, customer service, revenue growth, and vendor sourcing. Continually driven to drive profitability, control costs, and improve processes. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
GENERAL MANAGER
SILVER SAND HOTELS AND RESORTS PVT LTD.
ANDAMAN AND NICOBAR ISLAND , INDIA
04.2021 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Identified trends in customer marketplaces to develop valuable solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Utilized enterprise risk management software to improve operational insight and planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Designed modern employee recognition program which boosted productivity and improved morale.
SENIOR CUSTOMER SERVICE EXECUTIVE
MAK LOGISTICS PVT LTD.
ANDAMAN AND NICOBAR ISLANDS , INDIA
01.2017 - 03.2021
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer account information database by canceling and updating customer accounts.
- Resolved issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Prepared reports by collecting and analyzing customer needs.
- Addressed on average inbound customer calls daily.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Provided ongoing guest service.
- Trained staff on operating procedures and company services.
FRONT OFFICE MANAGER
BLU HORIZON
PORT BLAIR , INDIA
06.2019 - 05.2020
- Created, prepared and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Delivered performance reviews, recommending additional training or advancements.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
BBA - BBA TRAVEL & TOURISM MANAGEMENT
GOVT DEMONSTRATION MULTIPURPOSE SCHOOL
PORT BLAIR 07.2013 - 05.2016
GED -
APTECH
08.2013 - 09.2014
Skills
Performance improvement
Deadline-oriented
Relationship building
Operations management
Recruitment
Employee scheduling
Staff training/development
Efficient multi-tasker
Timeline
GENERAL MANAGER
SILVER SAND HOTELS AND RESORTS PVT LTD.
04.2021 - Current
FRONT OFFICE MANAGER
BLU HORIZON
06.2019 - 05.2020
SENIOR CUSTOMER SERVICE EXECUTIVE
MAK LOGISTICS PVT LTD.
01.2017 - 03.2021
GED -
APTECH
08.2013 - 09.2014
BBA - BBA TRAVEL & TOURISM MANAGEMENT
GOVT DEMONSTRATION MULTIPURPOSE SCHOOL
07.2013 - 05.2016