KSHATRAPATI KUMAR

* Managing offset Conventional/UV/LED Inks, UV/WB Coatings and Press room Chemicals sales for Punjab and Himachal territory.
* Handling key customer accounts, technical support, and business development activities.
* Coordinating product trials, troubleshooting, and customer relationship management.
* Supporting dealers and packaging customers with technical and commercial solutions.

Coordinated product trials and troubleshooting to enhance customer relationships and deliver tailored technical and commercial solutions to dealers and packaging customers.

• Technical Support for Offset/Web-Offset Ink, Press Chemicals, UV inks & Coatings, LED Inks and AQ Coatings
• Trial & Troubleshooting for Offset and Web-offset products like Conventional/UV Inks & Coatings, AQ Coatings and Press Chemicals
• Technical support of direct Packaging customers and Dealers network customer in North India
• Delivered customer technical support in North India, focusing on regions such as Delhi NCR, UP, Haryana, and Punjab.
• Followed up with direct and dealer network customers for new product development, trials, troubleshooting, and ensured timely technical support.
• Delivered customer technical support in North India, focusing on regions such as Delhi NCR, UP, Haryana, and Punjab.
• Coordinated with senior management to implement strategic plans that contributed to revenue growth.

• Conducted product development, managed trials, and resolved customer complaints, leading to successful product recommendations.
• Delivered continuous technical support to enhance client satisfaction.
• Delivered continuous technical support to enhance client satisfaction.
• Created an effective technical support system for customers alongside team members, enhancing client confidence.
• Compiled weekly sales reports for management, providing insights for strategic decision-making.

• Delivered expert technical assistance in UV coatings and adhesives to clients in North India and Gujarat.
• Business Development in North India (Punjab, Himachal, Uttarakhand, and Haryana) and West India (Surat, Ahmedabad and Rajkot) region for Coating & Adhesive Market growth like UV Coating, AQ coating, Blister coating, Dry Lamination, Wet Lamination and Jelly Glue Products for key accounts
• Supported existing dealers in sales initiatives and business development for UV, aqueous coatings, and lamination adhesives
• Developed channel partners for market expansion by scouting, appointing, and establishing business relationships
• Managed sales and collections with weekly analysis of target versus actual performance
• Defining road maps with team members and help everyone achieve by realizing long & short-term goals

• Identified and resolved process issues to enhance machine installation efficiency.
• Provided technical advice to end-users, ensuring smooth functioning of processes post-installation.
• Involved dedicatedly for resolving the issues according to customer requirements.
• Dedicatedly resolved issues based on customer requirements, improving service delivery.