Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Internship
Affiliations
Timeline
Generic
Kshitij Chakarvarty

Kshitij Chakarvarty

Delhi

Summary

Dynamic and results-driven IT professional with 9 years of experience in designing, developing, and leading ServiceNow solutions across multiple domains. Proven expertise in managing end-to-end product lifecycles, driving platform strategy, and delivering scalable enterprise applications. Adept at combining technical proficiency with stakeholder management to align solutions with business goals. Hands-on developer with deep knowledge of ITSM, ITOM, custom app development, and integrations. Passionate about innovation, process automation, and mentoring teams to build high-performing solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Product Lead - ServiceNow

Egon Zehnders
New Delhi
11.2024 - Current
  • Lead the strategic direction, roadmap, and delivery of ServiceNow solutions across the enterprise.
  • Collaborate with cross-functional teams to gather business requirements, and translate them into scalable ServiceNow capabilities.
  • Manage and prioritize the product backlog, ensuring timely, high-quality releases.
  • Drive adoption and continuous improvement of ITSM, ITOM, and HAM modules.
  • Act as the primary liaison between stakeholders, development teams, and third-party vendors.

Senior Product Analyst - ServiceNow

Egon Zehnder
12.2022 - 11.2024
  • Technical leadership: guiding and mentoring team members, and ensuring the team follows best practices for ServiceNow development.
  • Involved in workshops and training to bring different teams and service lines on the ServiceNow platform.
  • Integration: With Aternity, SharePoint, Azure, ADO, and WIZ.
  • Improved security by implementing SSO and MFA solutions for Egon Zehnder.
  • Developed a new mobile application for Egon Zehnder's end users.
  • Responsible for day-to-day operation monitoring and continuous enhancement of the ServiceNow tool.
  • Collaborate with product owners, end users, and stakeholders to gather requirements, document the given data, and design a prototype.
  • Responsible for the ServiceNow upgrade to Vancouver and Xanadu

ServiceNow Administrator and Developer

HCL Technologies
Noida
05.2020 - 02.2022
  • Responsible for day-to-day Management within ServiceNow tool.
  • Enhancement and Development of Incident, Hardware And asset, Knowledge, change and Problem Management and service catalog.
  • Orchestrated the efforts of vendors, and internal division/departments to internalize new walk-up experience, agent workspace and GRC module
  • Perform core configuration tasks including system policies, business rule and client script.
  • Designed workflows along with email Notification, Inbound action and service requests.
  • Communicate with global process owner and production Assurance work streams to ensure functionality meets business needs

Incident Manager

HCL technologies
08.2016 - 06.2020
  • Process Improvements- Identify and construct new process frameworks, as well as reviewing, recommending and documenting improvements to establish processes.
  • Manage incident management bridge call with support teams, on-call support application teams and management.
  • Managed the operation support and oversaw remediation activities with designated extended managed service provider.
  • Worked as part IM team to ensure incident management process is followed and that incident and problem record accurately reflect actions taken.
  • Most Consistent Performer for AIG-RS for year 2018
  • Most Consistent Performer for GrubHub for year 2020

Field service Engineer

INVITROGEN BIOSERVICES INDIA PVT. LTD
11.2015 - 07.2016

Intern

INVITROGEN BIOSERVICES INDIA PVT. LTD
06.2014 - 07.2014

Education

B.Tech - Instrumentation and Control engineering

Amity School of Engineering And Technology
Delhi
01.2015

10+2 - Science

Sarvodaya Boys Sr. Sec. School
Delhi
01.2011

Skills

  • ServiceNow development- ITSM, ITOM, HAM
  • Integration solutions
  • Mobile application development
  • Script Includes, Business Rules, UI Policies, UI Actions
  • Upgrade Management
  • Product Ownership & Stakeholder Management
  • Solution Architecture & Roadmap Planning
  • Cross-functional Team Leadership
  • Requirement Gathering & Prioritization
  • Problem-solving & Debugging
  • Excellent Communication & Collaboration

Certification

  • ServiceNow System Administrator Certification
  • Agile Methodology (LinkedIn)

Accomplishments

  • KCI Honours - League of Champions 2024
  • Most Consistent Performer for AIG-RS for year 2018
  • Most Consistent Performer for GrubHub for year 2020

Internship

  • INVITROGEN BIOSERVICES INDIA PVT. LTD, Field Service Engineer, 11/01/15, 07/01/16
  • INVITROGEN BIOSERVICES INDIA PVT. LTD, Intern, 06/01/14, 07/01/14

Affiliations

  • ServiceNow community contributor – actively engage in forums, answer questions, and share solutions
  • Driving and road trips – enjoy long drives as a way to unwind and explore new places
  • Reading Fiction – Avid reader of fiction, with a particular interest in character-driven novels and thought-provoking stories.

Timeline

Product Lead - ServiceNow

Egon Zehnders
11.2024 - Current

Senior Product Analyst - ServiceNow

Egon Zehnder
12.2022 - 11.2024

ServiceNow Administrator and Developer

HCL Technologies
05.2020 - 02.2022

Incident Manager

HCL technologies
08.2016 - 06.2020

Field service Engineer

INVITROGEN BIOSERVICES INDIA PVT. LTD
11.2015 - 07.2016

Intern

INVITROGEN BIOSERVICES INDIA PVT. LTD
06.2014 - 07.2014

B.Tech - Instrumentation and Control engineering

Amity School of Engineering And Technology

10+2 - Science

Sarvodaya Boys Sr. Sec. School

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Kshitij Chakarvarty