KSHITIJ NARAIN SRIVASTAVA

• Responsible for development and growth of Mortgage – LAP product with up scale on monthly basis
• Responsible to develop the location of UP and Delhi NCR

• Responsible for development and growth of Mortgage–LAP/HL and SME product with upscale on monthly basis
• Responsible to develop 3 branches for the business, recruitment, portfolio management, vendor management, collections, and AUM growth with minimal NPA.
• Man Management & Channel distribution.
• Provide product training and update on regular interval of time to all channel partner and team members.

Handling Delhi NCR Reign for the business of Mortgages with secondary product of Insurance

• Maintain and supervise the in-house portal of CRM, LMS
• Handling & maintain the team of 15 including Branch Manager, Sales Manager, Relationship Managers for the business of Mortgages, on across Delhi NCR & Meet Revenue targets for the month
• Conduct PD below 40 lacs cases and raise CAM to credit for final appraisal
• Maintain the clean portfolio with Nil NPA account and DPD accounts.
• Developing Corporate and DSA Tie-ups to increase LAP/HL

• Handling Delhi NCR Reign for the business of Mortgages with secondary product of Insurance.
• Maintain and supervise the in-house portal of CRM, LMS
• Developed a high-performing team through targeted recruitment, training, and coaching initiatives.
• Handling & maintain the team of 9 including Sales Manager, Relationship Managers for the business of Mortgages, SME, on across Delhi NCR & Meet Revenue targets for the month
• Conduct PD below 25 lacs cases and raise CAM to credit for final appraisal
• Increased overall annual sales 25% by incorporating several quality process improvements within branch.
• Developing Corporate Tie-ups to increase retail assets business

Handling Delhi NCR Reign for the business of Mortgages and PL, BL, Insurance

• Maintain and supervise the in-house portal of CRM, LMS for CAT-A, B locations across India
• Handling & maintain the team of 9 including sales managers for the business of Mortgages, SME, Unsecured Loans Personal Loan, Working Capital on across India & Meet Revenue targets for the month.
• Successfully developing and maintaining client relationships
• Revamped outdated operational procedures which positively impacted overall workflow efficiency within the area.
• Planned and implemented growth strategies.
• Analyzed key performance indicators to identify trends and areas for improvement within the department.

Handling 3 States in across India for the business of Mortgages and PL, BL

• Maintain and supervise the in-house portal of CRM, LMS for CAT-A, B locations across India.
• Handling & maintain the team of 14 including sales managers for the business of Mortgages, SME, Unsecure Loans Personal Loan, Working Capital on across India & Meet Revenue targets for the month
• Prepare and implement company policy, compliance, increments scoring of the employee.
• Takeover a new branch with nil revenue and developed with the stability of 2x of revenue on monthly closing
• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Administered budgets with sound cost control plans and expense tracking systems.

• Handling 3 branches in DELHI NCR for the business of Secure and Unsecured Loans
• Prepare and implement company policy, compliance, increment scoring of the employee
• Developing Corporate Tie-ups to increase the Portfolio
• Responsible for Revenue against costing with minimum profit of 2X of total costing
• Responsible for customer retention with new booking of 30% Growth pattern
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

• Developing Corporate Tie – ups to increase LAP & HL business
• Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
• Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
• Successfully developing and maintaining client relationships
• Create and implement customer retention strategy
• Certificate of best performer in PAN India (Aug 2008)

• Developing Corporate Tie – ups to increase LAP & HL business
• Successfully developing and maintaining client relationships
• Develop and Implement Area Marketing Plan
• Create and implement customer retention strategy
• Certificate of appreciation in Insurance (AVIVA)
• Established trust-based relationships with clients by delivering personalized service focused on understanding their unique business challenges and goals.

• Responsible for the sales operations for LAP/HL
• Leading a team of FRESHER Marketing Executives
• Align Connectors for LAP/HL business
• Conducted training sessions for executives for enhancing their skills
• Achieved monthly target through sales operation
• Open market activities to promote LAP & HL
• Successfully complete the training campaign for marketing provided by Citi Bank
• Generated new business with marketing initiatives and strategic plans.