Kshitij Satardekar
Chicalim
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Specialist II
Connectwise LLP (Formerly Continuum Managed Solutions LLP)
10.2021 - Current
- Deployed with a US based client.
- I work on 'Technology Business Reviews'/ Audits for the client's customer's
- The audits majorly include checking Cisco Meraki configurations, scheduling firmware upgrades, configuring alerts for the devices etc
- Auditing Office 365 for Email Encryptions, Executive spoofing, Azure AD application version check and upgrade and documenting its backup file, checking for Blocked user licenses, Mailbox storage size, 'Data Loss Prevention' and 'Retention', 'Anti Phishing', 'Conditional Access', 'Authentication Methods' policies etc. App registration on Azure.
- Auditing Enterprise Backup on Datto portal
- Auditing Active Directory setup
- Generating Local User reports using Network Detective tool
- Auditing VMWare configurations for DNS, NTP setup, deleting old snapshots
- Pulling up reports to collect data on machines having unsupported OS, old versions of Microsoft office
- Checking for firewall disabled servers
- Auditing DUO configurations, KnowBe4 setups, 3cx configurations.
Network Operations Center Engineer
Frontline Managed Services, Porvorim-Goa (Formerly, Intelliteach offshore Pvt. Ltd.)
10.2020 - 10.2021
- Monitoring network and server alerts on PRTG, Auvik and Nagios tools and reporting the alerts to the respective clients through call or emails or internal IT if the alerts are for internal network
- Windows server patching and troubleshooting (Manually/ Automate tool)
- Providing technical support to company users (USA/India/UK), remote support only
- Working on tickets/alerts on ConnectWise tool.
Senior Advisor 1, Technical Support
Convergys/Concentrix, Aundh-Pune
07.2019 - 09.2020
- Transfer of FSMO roles on the windows server
- Metadata cleanup on windows server
- Troubleshooting GPO issues
- Troubleshooting account lockout issues
- Folder redirection setup
- Troubleshooting DFS replication issues
- Troubleshooting sysvol replication issues
- Understanding of FRS to DFSR migration process
- Understanding of RODC
- Understanding of forest and domain functional level
- Experience working on Service Desk ticketing system.
IT Support Engineer
RITSnet, Margao – Goa-INDIA
10.2018 - 05.2019
- Had been deployed in Rosenberger Electronic Co
- (India) Pvt Ltd.
- At Verna-Goa
- Experience working on a ticketing system
- Working on windows server’s
- Veeam backup’s of the server’s on VMware
- Troubleshooting network connectivity issues
- Patch panel, I/O punching, Crimping, Cable tracing
- Computer installations, formatting and hardware troubleshooting
- Microsoft outlook issues troubleshooting
- Troubleshooting printer connectivity issues
- Maintaining IT inventory details
- Adding IP cameras to the NVR’s
- Creating new extensions for Grand stream IP phones on PBX server
- Installation of VPN client with firewall license on the user’s workstation
- Installation of Raspberry Pi thin client and its troubleshooting
- It’s a 24x6 work environment where I work in rotational shifts
- Understanding of media converters and fiber connectivity in networking
- Good enough understanding of an industry IT infrastructure.
Network Engineer
Nupur Technologies Pvt. Ltd., Panjim, Goa-INDIA
04.2018 - 10.2018
- Troubleshooting network issues, crimping, punching
- Dell Computer installations and troubleshooting
- Computer hardware troubleshooting
- Had been deployed at Cipla as per company’s requirement.
Technical support associate 1
Convergys/Concentrix, Bangalore
11.2016 - 04.2017
- Helping customers to troubleshoot internet connectivity issues
- Troubleshooting wifi router related issues
- Probing customers well to identify the correct issues, followed by correct solution to it
- Troubleshooting email related issues of the customers.
Associate product support Engineer
Dlink India limited, Verna, Goa-INDIA
05.2014 - 05.2016
- Helping customers to configure Dlink routers, dsl-2750u, dsl-2730u, dir-605L etc
- Helping customers to access their DVR, servers, computer to get accessed remotely through Dlink router through port forwarding
- Helping customers to configure Dlink repeaters, dir-505, dap-1320, Dlink access points, dap-2360, dap-1360 etc and dlink cameras and helping to solve dongle installation issues
- Probing customers well to identify the correct issues, followed by correct solution to it
- Identifying and troubleshooting Dlink router related issues
- Troubleshooting network related issues
- Understanding customers network setup and suggesting him the right devices to be installed
- Advising customer to select right router depending on his internet connection
- Educating customers about the specifications of the products
- Helping customers to create a wide wifi network using Dlink access points like Dap-2360
- Guiding customer with limited knowledge on computers, to configure the router.
Software test engineer
Treesha Desire Infotech Solutions Private Limited, Mumbai-INDIA
07.2013 - 01.2014
- Worked as an intern
- Did manual testing of matrimonial websites
- Have written test cases
Education
Bachelor of Engineering in Information Technology -
Shree Rayeshwar Institute of Engineering and Information Technology, Goa university
06.2012
H.S.C - undefined
Deepvihar higher secondary school
03.2007
SSC - undefined
Deepvihar secondary school
03.2005
RHCSA & RHCSE - undefined
Focus services institute (Authorized Redhat Partner), Pune(Aundh branch)
06.2019
MCSA 2008 - undefined
IPgates, Margao-INDIA
10.2016
Software testing - undefined
Mindscripts, Pune-INDIA
01.2012
Skills
Active Directory troubleshooting
Microsoft Office administration
Basic Router & Network configurations
Certification
- MCSE
- Azure Fundamentals
Personal Information
- Date of Birth: 10th March 1990
- Nationality: Indian
- Marital Status: Married
Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Marathi
Intermediate (B1)
Timeline
Technical Support Specialist II
Connectwise LLP (Formerly Continuum Managed Solutions LLP)
10.2021 - Current
Network Operations Center Engineer
Frontline Managed Services, Porvorim-Goa (Formerly, Intelliteach offshore Pvt. Ltd.)
10.2020 - 10.2021
Senior Advisor 1, Technical Support
Convergys/Concentrix, Aundh-Pune
07.2019 - 09.2020
IT Support Engineer
RITSnet, Margao – Goa-INDIA
10.2018 - 05.2019
Network Engineer
Nupur Technologies Pvt. Ltd., Panjim, Goa-INDIA
04.2018 - 10.2018
Technical support associate 1
Convergys/Concentrix, Bangalore
11.2016 - 04.2017
Associate product support Engineer
Dlink India limited, Verna, Goa-INDIA
05.2014 - 05.2016
Software test engineer
Treesha Desire Infotech Solutions Private Limited, Mumbai-INDIA
07.2013 - 01.2014
H.S.C - undefined
Deepvihar higher secondary school
SSC - undefined
Deepvihar secondary school
RHCSA & RHCSE - undefined
Focus services institute (Authorized Redhat Partner), Pune(Aundh branch)
MCSA 2008 - undefined
IPgates, Margao-INDIA
Software testing - undefined
Mindscripts, Pune-INDIA
Bachelor of Engineering in Information Technology -
Shree Rayeshwar Institute of Engineering and Information Technology, Goa university
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