Kshitiz Porwal
Revenue Operations Manager
Kanpur Nagar
Summary
As a Manager at RIL, I am responsible for managing international clients, drawing on nearly 9.7 years of experience in various domains such as:
Digital Marketing,
Product Management,
Outsourcing,
FP&A,
AP Cycle P2P,
Ops Management,
PMO,
Client/Customer Success,
Automations,
Revenue & Commercial Management.
My skill set includes proficiency in
Microsoft Office,
SAP,
Bi,
SQL,
Oracle,
CRM,
Atlassian Jira
Salesforce, etc.
I hold a Master's in Finance from PGDFM-NMIMs, solidifying my strong professional foundation.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Manager
Reliance Industries Limited
Mumbai
12.2022 - Current
- Prepare outline for and support the annual revenue budget process.
- Driving automations via Azure features, SIT, Replica & UAT.
- Ensure efficient processing of billing claims, collection activities, and denials.
- Grow a team of expert representatives.
- Provide strategic direction in support of critical revenue cycle initiatives and goals.
- Mentor, guide and provide oversight assistance of the team.
- Maintain and analyze revenue to ensure compliance with revenue recognition.
- Make appropriate changes to address any issues or trends after review with management.
- Prepare and review complex journal entries and account reconciliations.
- Responsible for revenue cash receipts for operated and non operated digital medias.
- Provide key reporting and actionable data across the revenue management teams using SQL, Tableau etc.
- Oversee multiple operational teams responsible for the revenue projects for multiple OTT & JioTV partners.
- Partner with different teams to assist with budgeting, provisioning and strategic planning.
- TDS&GST Reconciliations.
- Compliance with all federal, state and local regulatory guidelines and laws.
Assistant Manager
BrandMuscle
Noida
01.2022 - 12.2022
- I collaborate with international clients as a Client Success Assistant Manager to implement hyperlocal marketing strategies using Brandmuscle's products, aligning financial goals with corporate strategies for localized impact.
- Actively engaging with clients to comprehend their requirements and ensure overall satisfaction.
- Orchestrating efficient onboarding processes for new clients, fostering positive initial experiences.
- Effectively managing client accounts, addressing inquiries, and promptly resolving issues.
- Collaborating with cross-functional teams to ensure the seamless delivery of services.
- Providing clients with comprehensive product knowledge, training, and ongoing support.
- Analyzing client feedback to identify areas for improvement and growth opportunities.
- Contributing to the development and execution of strategies aimed at enhancing client success and retention.
- Preparing MIS and Reports via Jira, Oracle and SQL queries.
Specialist/Lead
BrandMuscle
Noida
09.2020 - 01.2022
- Communicates client needs and demands to employer company.
- Forecasts and tracks client account metrics.
- Manage projects within client relationships, working to carry out client goals while meeting company goals.
- Identifies opportunities to grow business with existing clients.
- Coordinate with staff members working on the same account to ensure consistent service.
- Collaborates with sales team to reach prospective clients.
- Service multiple clients concurrently, often meeting deadlines.
- Raising and tracking critical issue on Jira.
- Setting up one-o-one sessions with team member for their quarterly appraisal reviews.
- Managing team shrinkage.
Financial Analyst
Genpact
Noida
12.2018 - 08.2020
- Managed end-to-end Accounts Payable Intercompany processes for a US-based food distribution client.
- Led a team of 15 Process Associates in the Intercompany domain.
- Conducted governance calls, monthly reviews, and oversaw both internal and external process governance.
- Coordinated file collation for 60-70 team members daily, ensuring efficiency.
- Generated and analyzed user productivity and accuracy reports regularly.
- Maintained Leave Tracker and raised incident tickets for tools using Service Now/JIRA.
Senior Associate
EXL
Noida
06.2017 - 11.2018
- Senior Finance Associate at EXL Services for a UK-based client project.
- Conducting financial analysis, transactions, and reconciliations.
- Collaborating on budgeting, forecasting, and variance analysis.
- Ensuring accuracy in financial records and regulatory compliance.
- Driving process improvements and efficiency enhancements.
Finance Associate
Chalk and Chuckles
Noida
05.2014 - 06.2017
- Fresher Finance Associate at Chalk & Chuckles, specializing in Finance & Operations.
- Tasks include data entry, invoice processing, basic budgeting, and collaborative cross-departmental efforts.
- Responsible for organizing financial documentation and participating in periodic financial analysis.
- Learning and applying foundational finance and operations procedures to support the team.
Education
Master of Business Administration - MBA - Finance and Financial Management Services
NMIMS Global
01.2018 - 04.2020
Bachelor of Commerce - BCom - Accounting and Finance, Business Management and Marketing
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
01.2012 - 04.2015
Skills
Credit MonitoringCommercial OperationRevenue AssuranceAccounts Payable & ReceivableMicrosoft AzureOperational EfficiencyRevenue Management
Digital Marketing
Financial Management
Team ManagementAtlassian
Financial Management
Operations Management
Business Development
Strategic Planning
Team Leadership
Project Management
Revenue Forecasting
MS Office
Business Analysis and Reporting
Managing Operations and Efficiency
Certification
Google Digital Marketing Certificate, XCN GDC 53W
Timeline
Manager
Reliance Industries Limited
12.2022 - Current
Assistant Manager
BrandMuscle
01.2022 - 12.2022
Specialist/Lead
BrandMuscle
09.2020 - 01.2022
Financial Analyst
Genpact
12.2018 - 08.2020
Master of Business Administration - MBA - Finance and Financial Management Services
NMIMS Global
01.2018 - 04.2020
Senior Associate
EXL
06.2017 - 11.2018
Finance Associate
Chalk and Chuckles
05.2014 - 06.2017
Bachelor of Commerce - BCom - Accounting and Finance, Business Management and Marketing
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
01.2012 - 04.2015