Kshitiz Singh
Summary
Experienced Product Manager with a track record in managing, designing, and marketing a highly successful B2B SaaS social media marketing product. Achieved an impressive Annual Revenue Rate of over $15M. Demonstrated strong leadership by effectively leading and managing a diverse team of 8-12 individuals across multiple departments.
Overview
4
4
years of professional experience
Work History
Senior Product Manager
SuperAGI
12.2024 - Current
- Built the 0 - 1 stage of an Agentic AI powered Customer Support product.
- Publicly launched and drove strategic feature and advertisement strategy to grow the Mobile App
Product Manager
Sprinklr Inc
06.2021 - 12.2024
- Owned and operated a social media marketing tool with ARR of $15M
- Developed and implemented innovative, growth-driven strategies resulting in a 300% revenue increase for the product within a span of 2 years
- Managed a cross-functional team of 12, including product analysts, engineers, designers and QAs working on the product
- Reduced ticket spillover by 25% by implementing SCRUM methodologies with the engineering team
- Engaged customers across the world for customer success and defining product vision and roadmaps through interviews
- UX Design: Helped develop wireframes for existing as well as new features to improve user experience and reduce dropout rates in a B2B2C SaaS product
- Developed and communicated product vision, roadmaps and releases to Customer Success, Sales and Marketing teams
- Successfully led an initiative to analyze support tickets and implement product improvements, resulting in a reduction of ticket count by up to 30% in 1 year
- Worked closely with the sales team and conducted extensive market study to implement a new pricing model for the product and a new sub-SKU.
Education
B.E - Instrumentation & Control Engineering
Netaji Subhas Institute of Technology (NSIT)
Delhi, India06-2021
Skills
- Product Strategy
- SCRUM
- B2B SaaS Solutions
- Go-To-Market Strategy
- Product Roadmaps
- UX/UI Designs
- Team leadership
- Market Research
- Customer Management
- JIRA
- Figma
- AI Agents/LLM
Timeline
Senior Product Manager
SuperAGI
12.2024 - Current
Product Manager
Sprinklr Inc
06.2021 - 12.2024
B.E - Instrumentation & Control Engineering
Netaji Subhas Institute of Technology (NSIT)
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