Zainul Abid
Malappuram
Summary
Dynamic operations manager with a proven track record at Amazon, specializing in process improvement and operational efficiency. Expert in budget management and policy development, successfully reducing costs through strategic initiatives. Adept at mentoring employees, fostering a culture of growth and excellence while driving data-driven decisions to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Manager of Operations - Middle East
Amazon
Bangalore
2024.12 - Current
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Developed and implemented operational policies and procedures to improve efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sr Quality Specialist - Arabic
Amazon
Bangalore
2023.04 - 2024.11
- Executed internal audits to verify adherence to established quality standards.
- Identified and resolved customer complaints regarding address quality through thorough investigations.
- Performed visual inspections of finished products.
Quality Specialist Arabic
Amazon
Hyderabad
2018.02 - 2023.03
- Prepared reports on product defects to identify trends in quality issues.
- Investigated or reported questionable test results.
- Coordinated with cross-functional teams to address quality issues and implement corrective actions.
Digital Content Associate
Kindle, Amazon
Chennai
2017.10 - 2018.02
- Proposed creative ideas to engage followers with different content types and formats.
- Designed and implemented a content SEO strategy that improved search engine rankings.
- Authored press releases and media advisories that increased brand exposure.
Business Support Executive
Buzzworks Business Services Pvt. Ltd.
Kochi
2017.05 - 2017.10
- Developed strategies for customer relationship management.
- Maintained positive working relationship with fellow staff and management.
- Implemented new processes to improve efficiency of back-office operations.
Language Tutor
Darul Irshad Academy
Kasaragod
2016.04 - 2017.05
- Provided support for English Language Learners who needed additional help mastering the language.
- Recommended supplementary books, software, and other learning materials.
- Reviewed class materials and discussed reading assignments, boosting comprehension.
Education
Bachelor of Arts - English Language And Literature
University of Calicut
Malappuram2016-04
Master of Arts - Islamic Jurisprudence And The Principles
Darul Huda Islamic University: DHIU
Malappuram2016-03
Bachelor of Arts - Islamic Studies
Darul Huda Islamic University: DHIU
Malappuram2014-03
Secondary & Senior Secondary -
Darul Huda Islamic University: DHIU
Malappuram2012-03
Skills
- Process improvement and operational efficiency
- Automation with Python and JavaScript
- Data analytics with SQL
- Budget management and policy development
- Employee mentoring and training
- Quality assurance and project management
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Arabic
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Timeline
Manager of Operations - Middle East
Amazon
2024.12 - Current
Sr Quality Specialist - Arabic
Amazon
2023.04 - 2024.11
Quality Specialist Arabic
Amazon
2018.02 - 2023.03
Digital Content Associate
Kindle, Amazon
2017.10 - 2018.02
Business Support Executive
Buzzworks Business Services Pvt. Ltd.
2017.05 - 2017.10
Language Tutor
Darul Irshad Academy
2016.04 - 2017.05
Bachelor of Arts - English Language And Literature
University of Calicut
Master of Arts - Islamic Jurisprudence And The Principles
Darul Huda Islamic University: DHIU
Bachelor of Arts - Islamic Studies
Darul Huda Islamic University: DHIU
Secondary & Senior Secondary -
Darul Huda Islamic University: DHIU