Kuheli Bose
Customer Service Manager
Bengaluru
Summary
Experienced in Customer Service | Relationship Management Expertise | Effective Communication Skills | Proficient in Problem Solving | Demonstrated Success in Providing Exceptional Customer Service to Foster Trust and Loyalty.
Overview
12
12
years of professional experience
2
2
Certificates
Work History
Duty Manager
GlobeGround India
01.2024 - 01.2024
- Managing a well-known international airline operation and leading a team of 50+ people, as well as individually overseeing a team of 30-35 employees per shift.
Relationship Manager
AIR INDIA sats (AISATS)
01.2023 - 01.2024
- Managed customer complaints received through emails and handled ground operations effectively and efficiently.
Process Specialist
Infosys BPM
01.2022 - 01.2023
- Managed any issues and complaints promptly to enable fast resolution of inbound and outbound calls for the Collections Department in the UK voice process for the banking industry.
Station Supervisor
Spicejet
01.2019 - 01.2022
- Responding to all inquiries to ensure smooth flight operations, including check-in, boarding pass issuing, and providing assistance to passengers with disabilities, senior citizens, and those seeking priority.
Senior Customer Service Executive
Jet Airways
01.2017 - 01.2019
- Responding to all inquiries to ensure smooth flight operations, including check-in, boarding pass issuing, and providing assistance to passengers with disabilities, senior citizens, and those seeking priority.
Station Supervisor
STIC Travels
01.2016 - 01.2017
- Effective staff management includes conducting appraisals, providing training and mentorship programmes, and nurturing expertise to prevent employee turnover within the company.
Customer Service Executive
Air India Air Transport Services (AIATSL)
01.2012 - 01.2016
- Maintaining the efficient functioning of flights is our top priority, and we are devoted to resolving all inquiries with utmost dedication.
Education
Correspondence PG Diploma - Human Resource Management
Symbiosis Centre for Distance Learning (SCDL)
01.2014 -
Full Time B.Com - Commerce
Calcutta University
01.2010 -
12th - West Bengal, English
01.2007 -
10th - West Bengal, English
01.2005 -
Skills
Relationship Management
Data Analysis
Customer Service
Operations Management
Service Management
CRM Strategy
Query Resolution
Complaint Handling
Escalation Management
TYSY Cisco Voice
Excel Sheet Google Sheets
Power Point Presentation
Certification
Document Inspection and Imposter Recognition by US Consulate
Timeline
Duty Manager
GlobeGround India
01.2024 - 01.2024
Relationship Manager
AIR INDIA sats (AISATS)
01.2023 - 01.2024
Process Specialist
Infosys BPM
01.2022 - 01.2023
Station Supervisor
Spicejet
01.2019 - 01.2022
Senior Customer Service Executive
Jet Airways
01.2017 - 01.2019
Station Supervisor
STIC Travels
01.2016 - 01.2017
Correspondence PG Diploma - Human Resource Management
Symbiosis Centre for Distance Learning (SCDL)
01.2014 -
Customer Service Executive
Air India Air Transport Services (AIATSL)
01.2012 - 01.2016
Full Time B.Com - Commerce
Calcutta University
01.2010 -
12th - West Bengal, English
01.2007 -
10th - West Bengal, English
01.2005 -
Personal Information
- Date of Birth: 10/04/89
- Gender: Female
- Marital Status: Married
Projects
30 Days, Human Behavioral, - I extensively investigated the behavior of senior citizens through personal visits to an old age home, acquiring valuable insights into the difficulties and hardships they face. - I displayed a deep sense of compassion towards the elderly community and made a deliberate choice to actively participate in an NGO committed to assisting old age homes. - I interacted with a multitude of elderly individuals, refining my comprehension of their requirements and cultivating a profound admiration for their life experiences.
Personal Information
- Date of Birth: 10/04/89
- Gender: Female
- Marital Status: Married
Projects
30 Days, Human Behavioral, - I extensively investigated the behavior of senior citizens through personal visits to an old age home, acquiring valuable insights into the difficulties and hardships they face. - I displayed a deep sense of compassion towards the elderly community and made a deliberate choice to actively participate in an NGO committed to assisting old age homes. - I interacted with a multitude of elderly individuals, refining my comprehension of their requirements and cultivating a profound admiration for their life experiences.