KULDEEP SINGH
New Delhi
Summary
I intend to be a part of an organization where I can constantly learn and develop management skills and make best use of it for the growth of the organization. I look forward to establishing myself by adapting new technologies well.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Experience Executive
HDFC BANK
12.2022 - 11.2023
- To be the first point contact with the customer in the branch
- Provide customer service and product information
- Deliverables Custodian
- Balance Enquiries for walk-in customers
- Brief transaction query
- Provide Balance Confirmation Certificates
- Provide Signature Verification
- Obtain referrals from walk-in customers for Saving Account, FD, RD and Current Account
- Locker operations handling
- Cross sell of asset like personal loan
- Handling all type of customer instructions
- Provide Consistent quality customer service to all customers.
Education
M.B.A: Finance -
IP University
New Delhi, DL08.2022
B.B.A -
IP University
New Delhi, DL10.2020
12th -
CBSE Board
New Delhi, DL06.2017
Skills
- Creativity
- Teamwork
- Willingness to learn
- MS Office
- Customer satisfaction focused
- Sales Reporting
- Sales Targeting
- Customer Service
- Operations Management
- Time Management
- Lead Generation
- Relationship Building
- Customer Complaint Resolution
Certification
- Received Certificate for Internship
- Received Certificate for securing 2nd position in Photography Competition
- Received Certificate for passing IRDA Corporate Agent Exam
- Received Certificate for TCS iON Career Edge - Young Professional
- Received Certificate for Foundations of Digital Marketing and E-commerce
Languages
English
Hindi
Punjabi
Hobbies and Interests
- Playing Badminton
- Doing Photography
- Listening Music
Timeline
Customer Experience Executive
HDFC BANK
12.2022 - 11.2023
M.B.A: Finance -
IP University
B.B.A -
IP University
12th -
CBSE Board
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Jignesh PatelJignesh Patel
Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
Rajan GargRajan Garg
Assistant Manager at HDFC Bank LTD (HDFC Sales Pvt Ltd)Assistant Manager at HDFC Bank LTD (HDFC Sales Pvt Ltd)
Sam KuperSam Kuper
Data Scientist at Acme Packet Inc.Data Scientist at Acme Packet Inc.