KULDEEP SINGH
New Delhi
Summary
I intend to be a part of an organization where I can constantly learn and develop management skills and make best use of it for the growth of the organization. I look forward to establishing myself by adapting new technologies well.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Experience Executive
HDFC BANK
12.2022 - 11.2023
- To be the first point contact with the customer in the branch
- Provide customer service and product information
- Deliverables Custodian
- Balance Enquiries for walk-in customers
- Brief transaction query
- Provide Balance Confirmation Certificates
- Provide Signature Verification
- Obtain referrals from walk-in customers for Saving Account, FD, RD and Current Account
- Locker operations handling
- Cross sell of asset like personal loan
- Handling all type of customer instructions
- Provide Consistent quality customer service to all customers.
Education
M.B.A: Finance -
IP University
New Delhi, DL08.2022
B.B.A -
IP University
New Delhi, DL10.2020
12th -
CBSE Board
New Delhi, DL06.2017
Skills
- Creativity
- Teamwork
- Willingness to learn
- MS Office
- Customer satisfaction focused
- Sales Reporting
- Sales Targeting
- Customer Service
- Operations Management
- Time Management
- Lead Generation
- Relationship Building
- Customer Complaint Resolution
Certification
- Received Certificate for Internship
- Received Certificate for securing 2nd position in Photography Competition
- Received Certificate for passing IRDA Corporate Agent Exam
- Received Certificate for TCS iON Career Edge - Young Professional
- Received Certificate for Foundations of Digital Marketing and E-commerce
Languages
English
Hindi
Punjabi
Hobbies and Interests
- Playing Badminton
- Doing Photography
- Listening Music
Timeline
Customer Experience Executive
HDFC BANK
12.2022 - 11.2023
M.B.A: Finance -
IP University
B.B.A -
IP University
12th -
CBSE Board