Kuldeep Singh Rathore
New Ashok Nagar
Summary
Results-driven Senior Manager with 14+ years of experience in operational transformations within hospitality and retail. Expertise in driving strategic initiatives to optimize profitability, enhance customer experiences, and maximize operational efficiencies. Proven track record of turning around underperforming units and launching successful business models. Recognized for cost control, team empowerment, and fostering business growth.
Overview
14
14
years of professional experience
Work History
Senior Manager – Operations Excellence
04.2022 - Current
- Spearheaded the development and rollout of Café 2.0, introducing innovative operational models that reduced costs by 15%, while increasing customer satisfaction by 10% through process streamlining
- Achieved a 20% reduction in manpower costs by implementing strategic workforce planning and optimizing shift schedules
- Collaborated with cross-functional teams to develop performance benchmarks, leading to improved team productivity and alignment with corporate objectives.
Manager – Operations Excellence
04.2020 - 03.2022
- Launched the Ghee & Turmeric North Indian brand, contributing to a 30% increase in sales during the pandemic by tapping into emerging customer needs
- Enhanced the COD (Cash on Delivery) parameters, improving delivery performance and boosting customer retention by 12%
- Successfully resolved critical operational challenges, resulting in a 25% improvement in daily operational efficiency.
Deputy Manager – Operations Excellence
Chaayos
12.2018 - 03.2020
- Led the design and implementation of new café layouts, increasing space efficiency by 20%, contributing to better customer flow, and enhanced service delivery.
- Identified and capitalized on new business opportunities, driving a 15% increase in top-line growth within the first year.
- Standardized operational processes, resulting in a 10% improvement in product consistency and quality control.
Area Manager – Chaayos – Sunshine Tea House
11.2016 - 12.2018
- Managed a portfolio of high-volume café locations, overseeing business planning, P&L management, and team development
- Implemented sales strategies that drove a 25% increase in regional sales and enhanced guest satisfaction
- Established quality control measures that reduced operational errors by 15% across multiple outlets.
Restaurant Manager – McDonald’s India
McDonald’s India
04.2015 - 11.2016
- Directed operations of a high-revenue McDonald’s restaurant, balancing operational efficiency with cost controls, leading to a 10% reduction in operational costs
- Achieved consistent profitability by optimizing inventory management, staff development, and customer service initiatives
- Ensured 95% compliance with corporate quality and safety standards through rigorous internal checks and training programs.
First Assistant Manager – McDonald’s India
McDonald’s India
11.2013 - 01.2015
- Enhanced customer satisfaction by 12% through improved service delivery and employee engagement programs
- Maximized store profitability by focusing on cost-control measures, increasing profit margins by 7%.
Second Assistant Manager – McDonald’s India
McDonald’s India
01.2011 - 10.2013
- Streamlined support systems including training, inventory, and scheduling, contributing to a 10% increase in overall efficiency.
Management Trainee – McDonald’s India
McDonald’s India
07.2010 - 12.2011
- Fast-tracked to management by demonstrating leadership in shift management, customer service, and store operations.
Education
06-1999
- Awarded government scholarships for securing first rank in entrance exams.
- Represented at school zonal level in various sports.
B.Sc. in Hospitality & Hotel Administration -
- Graduated with First Division
- Head Boy of the collage
Skills
- Operations Leadership: Strategic Planning, Process Optimization, Cost Control
- Business Growth: P&L Management, Revenue Enhancement, Profitability Maximization
- Customer Experience: Quality Assurance, Guest Relations, Continuous Improvement
- Leadership: Talent Development, Team Building, Change Management
- Technology & Systems: ERP, POS Systems, MS Office (Excel, Word, PowerPoint)
- Cross-functional team leadership
- Data-driven decision-making
- Sales strategies and planning
Accomplishments
- Launched Mini Kettle Delivery Model, increasing delivery sales by 15% at Chaayos.
- Pioneered the launch of Ghee & Turmeric brand during the COVID-19 lockdown, contributing significantly to brand resilience.
- Recognized as part of the High Performance Team at Chaayos, driving operational and business excellence.
- Twice awarded 'Happy Manager of the Quarter' at McDonald's for outstanding performance in operations management.
- Contributed to store recognition for excellence in People Practices, Sales, and QSC&V at McDonald's.
- Successfully launched E-Scheduling system at McDonald's, reducing manual errors and improving scheduling efficiency by 20%.
Keycertificationsandtraining
- Joy of High-Performance Team, 2022-2024, Chaayos
- Restaurant Leadership Practices, 2015, McDonald's
- Effective Management Practices, 2011, McDonald's
- Advanced Shift Management, 2010, McDonald's
- Safe Serve Food Certification, 2010, McDonald's
- Basic Shift Management, 2010, McDonald's
Schooling
Sainik School Rewa, Madhya Pradesh, Represented school in state-level competitions in Football, Hockey, and Volleyball.
Disclaimer
I hereby declare that the information provided is accurate to the best of my knowledge.
Languages
- English
- Hindi
Timeline
Senior Manager – Operations Excellence -
04.2022 - Current
Manager – Operations Excellence -
04.2020 - 03.2022
Deputy Manager – Operations Excellence - Chaayos
12.2018 - 03.2020
Area Manager – Chaayos – Sunshine Tea House -
11.2016 - 12.2018
Restaurant Manager – McDonald’s India - McDonald’s India
04.2015 - 11.2016
First Assistant Manager – McDonald’s India - McDonald’s India
11.2013 - 01.2015
Second Assistant Manager – McDonald’s India - McDonald’s India
01.2011 - 10.2013
Management Trainee – McDonald’s India - McDonald’s India
07.2010 - 12.2011
Sainil School Rewa - ,
Institute of Hotel Management, Dehradun - B.Sc. in Hospitality & Hotel Administration,
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