Kuljeet Singh Chahar
Roop Colony Mohan Nagar Hindaun City
Summary
Operations and logistics professional with over seven years of experience in end-to-end supply chain management. Demonstrated success in improving performance metrics and operational efficiency through effective leadership of cross-functional teams. Expertise in optimizing processes and driving strategic initiatives to support organizational goals. Passionate about contributing to dynamic organizations aiming for sustained growth and excellence.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Ecom Express Limited
09.2024 - Current
- Managed operations across 20 DCs in the Jaipur AOR, optimizing delivery and cost efficiency.
- Monitored performance metrics across EDD and LV processes.
- Operational goals were met by driving FAD for both COD and prepaid shipments.
- Monitored daily delivery metrics through comprehensive service level dashboards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Generate daily, weekly, and monthly MIS reports, sharing insights with internal stakeholders.
- Supervised cod reconciliation process to confirm next-day closure of all amounts.
- Managed RTS operations, reducing discrepancies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Achieved complete success by maintaining available targets.
Sub Zonal Manager (Senior Lead)
Shadowfax Technologies Pvt. Ltd.
03.2023 - 08.2024
- Managed operations across 18 hubs in the Bharatpur AOR, optimizing delivery and cost efficiency
- Directed daily operations, ensuring timely deliveries, resolving escalations, and enhancing productivity
- Reduced operational costs by optimizing resource allocation and utilizing manpower effectively
- Ensured accurate and timely COD deposits and produced financial reports to track performance
- Led continuous improvement initiatives, utilizing MIS reports to drive operational excellence
Center Manager
Delhivery Ltd.
08.2022 - 02.2023
- Managed logistics operations with a team of 25-30 field executives, ensuring timely deliveries
- Conducted staff training and feedback sessions, identifying and resolving operational challenges
- Maintained strict quality control measures to ensure zero discrepancies in shipments
- Optimized resource utilization by managing both on-roll and off-roll staff efficiently
- Generated MIS reports to track performance and identify areas for service improvement
Hub Incharge and Senior Lead
Shadowfax Technologies Pvt. Ltd.
01.2019 - 07.2022
- Supervised 18 hubs, focusing on efficient load management, delivery timeliness, and operational coordination
- Led teams to meet delivery targets, ensuring on-time delivery and customer satisfaction
- Managed financial operations, including timely COD deposits, ensuring smooth cash flow
- Produced operational reports to enhance hub performance and track KPIs
Center Manager
Delhivery Pvt. Ltd.
10.2017 - 01.2019
- Managed logistics operations, leading a team of 8-10 field executives for efficient forward and reverse logistics
- Ensured quality assurance and accuracy of shipments through continuous monitoring and checks
- Enhanced operational processes to increase efficiency and service quality
- Maintained daily performance reports, identifying and implementing improvements
Education
Bachelor of Arts (BA) -
ARNI University
Himachal PradeshSenior Secondary (Science) -
Uttar Pradesh Board
AjmerSecondary Education -
Rajasthan Board
AjmerSkills
- Microsoft Excel
- Decision-making
- Operational efficiency
- KPI tracking
- Excellent communication
- Team motivation techniques
- Cost reduction
- Problem-solving abilities
- Team leadership
- Ability to work under pressure
- Positive attitude
- Compliance
- Focus on results
Languages
- English
- Hindi
- Local dialects
Personal Information
- Date of Birth: 08/15/94
- Marital Status: Married
Timeline
Assistant Manager
Ecom Express Limited
09.2024 - Current
Sub Zonal Manager (Senior Lead)
Shadowfax Technologies Pvt. Ltd.
03.2023 - 08.2024
Center Manager
Delhivery Ltd.
08.2022 - 02.2023
Hub Incharge and Senior Lead
Shadowfax Technologies Pvt. Ltd.
01.2019 - 07.2022
Center Manager
Delhivery Pvt. Ltd.
10.2017 - 01.2019
Bachelor of Arts (BA) -
ARNI University
Senior Secondary (Science) -
Uttar Pradesh Board
Secondary Education -
Rajasthan Board
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