Kulveer singh
New Delhi
Summary
Accomplished Fraud Analyst with extensive experience in fraud detection and risk control at Exl Service. Proficient in data analytics and predictive modeling, leading to significant improvements in early fraud detection capabilities. Proven track record of managing chargeback cases at FIS GLOBAL with a high resolution accuracy rate. Committed to operational excellence and keenly aware of emerging threats in the fraud landscape.
Overview
3
3
years of professional experience
Work History
Fraud Analyst
Exl service
11.2023 - Current
- Monitor transactions for suspicious patterns.
- Utilized advanced software to pinpoint irregularities.
- Conducted detailed investigations when fraud was suspected.
- Compile data relating to fraudulent activities for investigative purposes.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Collected and documented evidence, including transaction logs and emails.
- Stay informed on threats to continuously improve security measures.
- Analyze extensive datasets to identify trends.
Chargeback Associate
FIS GLOBAL
09.2021 - 10.2023
- Evaluate reasons for dispute, such as fraud and unauthorized transactions.
- Ensured timely submission of chargeback responses to credit card networks within specified timeframes.
- Manage numerous cases simultaneously while adhering to deadlines.
- Ensured timely and accurate submission of chargeback responses.
- Ensured error-free first chargeback resolutions.
- Verified credit card charges against purchase receipts for accuracy.
- Trained new associates on operations, policies, and procedures.
Education
B.Com -
Karnataka State Open University (KSOU)
06-2013
XIIth - English
Siddharth International School
01-2010
Xth - English
Satluj Public School
Panchkula 04-2008
Skills
- Fraud Detection Expertise
- Risk Management
- Fraud
- Financial Crime Prevention Skills
- Non-IT
- Operations
- Fraud Investigation
- Chargeback Resolution Expertise
- Operational Support
- Transaction review
Languages
- English
- Hindi
Totalworkexperience
3 Years 0 Month
Timeline
Fraud Analyst
Exl service
11.2023 - Current
Chargeback Associate
FIS GLOBAL
09.2021 - 10.2023
B.Com -
Karnataka State Open University (KSOU)
XIIth - English
Siddharth International School
Xth - English
Satluj Public School
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