Kumar Anjan
Senior Technical Support Engineer
Gurgaon
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
L2 Sr. Tech Support Engineer
Taboola India Pvt Ltd
12.2019 - Current
- Co-Lead team of 3 Tech Support Engineers and co-ordinating them with to cater issues
- Training of the newly joined support engineers
- Coordinate with various stakeholders for effectively resolving issues based on the
- SLA parameters aimed at enhancing client satisfaction
- Evaluate reports to identify issues and implement effective remedial measures to enhance delivery standards
- Focus on timely closure of priority tickets, managing escalations, implementing measures leading to enhanced operational efficiency
- Managing Click/Conversion discrepancies between organization’s tool and client’s tools such as Google Analytics, Appsflyer, Adjust, Branch and many more
- Assess the performance and effectiveness of the campaigns, recommend appropriate remedial measures/fixes to maintain the SLAs and Update Frequency
- Rate (UFR)
- Troubleshoot issues related to the implementation of third party tracking tags (DCM tags, UTM/tracking parameters)
- Enhance ROI by troubleshooting the targeting configurations applied to the campaigns, providing solutions and best possible & optimized suggestions
- Resolve critical/escalated issues in coordination with the 3rd Level Engineers and
- R&D or product team
- Assess the made-changes logs for providing inference on the symptoms campaign having abnormalities
- Manage Pixel and S2S configuration/reporting issues
- Conduct bulk configuration changes and specific attribute changes for campaigns using database queries
Software Engineer
Adeptia India Pvt Ltd
03.2017 - 12.2019
- Coordinated with the partners for implementing data structures to finalize designs and confirm requirements
- Created WebForms on Frevvo based on the requirements
- Conducted manual testing, implemented maintenance of the ETL platform infrastructure (upgrades, patches, health monitoring)
- Troubleshot ETL jobs and followed escalation procedures for resolving the issue
- Developed application’s system analysis, conducted RCA and provided long-term solutions to improve operational standards and client satisfaction
- Highlighted critical technical issues and other operational bottlenecks to the senior management and other stakeholders for implementing effective remedial measures
- INTERNSHIPS
Digital Marketing Intern
Bold Kiln
09.2016 - 04.2017
Web Development Intern
Tech Sync Pvt. Ltd
06.2016 - 07.2016
- The project helps to get the resume in the chosen template either in MS-word or PDF format.
- Took detailed notes during team meetings and disseminated to staff members.
- Studied user requirements to gain strong understanding of project initiatives and deadlines.
- Techniques Used: HTML, CSS, PHP, Bootstrap.
Education
B.Tech - Computer Science
Dr. APJ Abdul Kalam Technical University
Noida 08.2013 - 07.2017
Skills
Campaign Management,Campaign Analysis
DCO, RTB, PMP Campaigns
Incident Management, SLA Management, Escalation Management
Individual ContributorCommunicatorPython, Java, HTML, CSS, PHP
DBMS: MS SQL Server 2012, Oracle, My SQL
XML, XSL, XSLT, Web Services
EDI, Richforms, Shopify, Salesforce
Kusto, Kibana, Grafana
Jira, Zendesk, Trello, Tableau
Programmatic, DV360, DSPs, SSPs, DMPs
Google Analytics, Google AdXCampaign Analysis, Pixel/S2S analysisIncident Management, Tragedy Procedures
Technical application support
Report preparation
Account management
Performance Optimisation or Improvement
Root cause analysis
Debugging, Troubleshooting, Issue Replication
Customer relationship management, Customer engagement
Knowledge Base/Technical Documentation
Technical Analysis
Team Building, Training & Mentoring
Google Ads, Adobe, DoubleVerify, Voluum,
Marketing and advertising
Affiliations
- Completed Industrial Training from ALTTC, Ghaziabad – Jun 2015 – Jul 2015
- Certified in Technical Support Fundamentals in May 2020
Timeline
L2 Sr. Tech Support Engineer
Taboola India Pvt Ltd
12.2019 - Current
Software Engineer
Adeptia India Pvt Ltd
03.2017 - 12.2019
Digital Marketing Intern
Bold Kiln
09.2016 - 04.2017
Web Development Intern
Tech Sync Pvt. Ltd
06.2016 - 07.2016
B.Tech - Computer Science
Dr. APJ Abdul Kalam Technical University
08.2013 - 07.2017