Kumar Anjan
Senior Technical Support Engineer
Gurgaon
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
L2 Sr. Tech Support Engineer
Taboola India Pvt Ltd
12.2019 - Current
- Co-Lead team of 3 Tech Support Engineers and co-ordinating them with to cater issues
- Training of the newly joined support engineers
- Coordinate with various stakeholders for effectively resolving issues based on the
- SLA parameters aimed at enhancing client satisfaction
- Evaluate reports to identify issues and implement effective remedial measures to enhance delivery standards
- Focus on timely closure of priority tickets, managing escalations, implementing measures leading to enhanced operational efficiency
- Managing Click/Conversion discrepancies between organization’s tool and client’s tools such as Google Analytics, Appsflyer, Adjust, Branch and many more
- Assess the performance and effectiveness of the campaigns, recommend appropriate remedial measures/fixes to maintain the SLAs and Update Frequency
- Rate (UFR)
- Troubleshoot issues related to the implementation of third party tracking tags (DCM tags, UTM/tracking parameters)
- Enhance ROI by troubleshooting the targeting configurations applied to the campaigns, providing solutions and best possible & optimized suggestions
- Resolve critical/escalated issues in coordination with the 3rd Level Engineers and
- R&D or product team
- Assess the made-changes logs for providing inference on the symptoms campaign having abnormalities
- Manage Pixel and S2S configuration/reporting issues
- Conduct bulk configuration changes and specific attribute changes for campaigns using database queries
Software Engineer
Adeptia India Pvt Ltd
03.2017 - 12.2019
- Coordinated with the partners for implementing data structures to finalize designs and confirm requirements
- Created WebForms on Frevvo based on the requirements
- Conducted manual testing, implemented maintenance of the ETL platform infrastructure (upgrades, patches, health monitoring)
- Troubleshot ETL jobs and followed escalation procedures for resolving the issue
- Developed application’s system analysis, conducted RCA and provided long-term solutions to improve operational standards and client satisfaction
- Highlighted critical technical issues and other operational bottlenecks to the senior management and other stakeholders for implementing effective remedial measures
- INTERNSHIPS
Digital Marketing Intern
Bold Kiln
09.2016 - 04.2017
Web Development Intern
Tech Sync Pvt. Ltd
06.2016 - 07.2016
- The project helps to get the resume in the chosen template either in MS-word or PDF format.
- Took detailed notes during team meetings and disseminated to staff members.
- Studied user requirements to gain strong understanding of project initiatives and deadlines.
- Techniques Used: HTML, CSS, PHP, Bootstrap.
Education
B.Tech - Computer Science
Dr. APJ Abdul Kalam Technical University
Noida 08.2013 - 07.2017
Skills
Campaign Management,Campaign Analysis
Affiliations
- Completed Industrial Training from ALTTC, Ghaziabad – Jun 2015 – Jul 2015
- Certified in Technical Support Fundamentals in May 2020
Timeline
L2 Sr. Tech Support Engineer
Taboola India Pvt Ltd
12.2019 - Current
Software Engineer
Adeptia India Pvt Ltd
03.2017 - 12.2019
Digital Marketing Intern
Bold Kiln
09.2016 - 04.2017
Web Development Intern
Tech Sync Pvt. Ltd
06.2016 - 07.2016
B.Tech - Computer Science
Dr. APJ Abdul Kalam Technical University
08.2013 - 07.2017
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