Summary
Work History
Education
Skills
Hobbies
Timeline
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Kumar Chavan

Pune

Summary

Results-driven Senior Associate Ops with a solid background in commerce and proven experience in operational roles. Demonstrated ability to streamline processes and drive efficiency. Seeking to leverage skills and knowledge in a dynamic organization.

Work History

Analyst

Eclerx
  • Assisted customers directly to resolve technical issues with their internet, router and plans
  • Provided assistance in booking engineer appointments if any hardware issue
  • Assisted customers with more information on the new technology and offers available best for their account.

Senior Associate Ops

WNS
  • Providing support to customers with inquiries related to their utility services
  • Addressing and resolving issues related to customer billing and usage discrepancies
  • Assisting customers simultaneously in a triple chat environment
  • Managing customer inquiries in the general queue
  • Investigating and resolving customer complaints, with the option to escalate to specialized teams as needed
  • Serving as a Subject Matter Expert to support batch operations.

Education

Bachelor of Commerce -

Savitribai Phule Pune University

Skills

  • Process Improvement
  • Proposal of innovative strategies aimed at enhancing service delivery and improving the overall customer experience
  • Team Leadership
  • Served as a flex trainer to instruct team members on the process
  • Managed team leave requests and attendance records
  • Provided regular updates to the team regarding process developments

Hobbies

  • Singing
  • Traveling
  • Playing guitar

Timeline

Analyst

Eclerx

Senior Associate Ops

WNS

Bachelor of Commerce -

Savitribai Phule Pune University

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Kumar Chavan