Jagriti Sharma
Analyst
Delhi
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Analyst
DXC Technology Noida
11.2021 - Current
- Optimizing insurance claim processes, managing agent communications, handling change requests, ensuring precise tax reporting, and maintaining accurate journal entries are all part of expertise
- Successfully navigated migration processes and taken charge of addressing client queries via email
- Daily quality checks are routine to uphold operational accuracy at solid 100%
- Beyond that, actively involved in assessing process knowledge and providing comprehensive training to new team member.
- Lead comprehensive training for new team members, ensuring their seamless integration and contributing to both immediate success and long-term team growth
Senior Associate
Wipro Pvt. Ltd
11.2018 - 09.2020
- Timely processing of health insurance claims requests, ensuring efficiency and responsiveness
- Conducted training sessions for new employees, sharing comprehensive insights into processes and procedures to equip them for success
- Actively contributed to enhancement of claim processing accuracy by implementing quality assurance measures
- Collaboration with team members was key aspect of approach, streamlining communication and optimizing overall workflow
Process Associate
Genpact
04.2017 - 09.2018
- Oversee client shares, purchases, and fund transfers based on requests
- Conduct daily data handling and document scanning for efficient transaction processing
- Address missing client information promptly, proceeding upon approval from onshore team
Education
BBA -
Guru Gobind Singh Indraprastha University
04.2001 -
Higher Secondary
05.2013
Secondary School
05.2011
Skills
Process Enhancement
Presentations
Report Analysis
Trend Tracking
Process Analysis
Cross-Functional Collaboration
Application Verification
Process Improvement
Workflow Management
Certification
Digital marketing
Timeline
Digital marketing
07-2023
Analyst
DXC Technology Noida
11.2021 - Current
Senior Associate
Wipro Pvt. Ltd
11.2018 - 09.2020
Process Associate
Genpact
04.2017 - 09.2018
BBA -
Guru Gobind Singh Indraprastha University
04.2001 -
Higher Secondary
Secondary School