KUMAR KAMBLE
Mumbai
Summary
Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Concentrix
8 2020 - Current
- Process Name - Standard Chartered Bank, HDFC Digital Sales, Axis Bank Collections.
- Work Location - Mumbai, Gurgaon, Chandigarh, Vadodara, Bangalore, Vizag.
- Manpower & Capacity planning
- Performance Level Reviews with Clients
- Performance & Hygiene Level reviews with Team Members & Management
- Streamlined operations to consistently deliver on targets.
- Provided leadership to develop business plans and promote organizational vision.
- Analyzed strategic, core and support processes to recommend improvements.
- Implemented operational strategies to build customer loyalty and retention.
- Fostered positive relationships with customers to maximize satisfaction, retention and experience.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Operations Manager
1Point1 Solution Ltd.
07.2018 - 08.2020
- Process Name - SBI Credit Card Collection
- Approved Seat Count - 120
- Worked Location - Turbhe, Navi Mumbai
- Client Coordination to met their expectations on the targets.
- Process governance to met the expectations of Senior Management.
- Capacity & Manpower Planning.
- Strategy Planning to improve Resolution.
- Hygiene & Process level reviews with the Associates & Supervisors.
- Revenue Tracking & Coordination with the clients for billing approvals.
- Regular checks on Audit Compliances parameters.
Senior Operations Manager
Pace Setters Business Solution
03.2010 - 07.2018
- Analysed customer data to identify opportunities and improve relationships.
- Developed and shared best practices across company to align with objectives and quality standards.
- Fostered positive relationships with customers to maximise satisfaction, retention and experience.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw budget, accounting and payroll to meet deadlines.
- Streamlined operations to consistently deliver on targets.
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Analysed strategic, core and support processes to recommend improvements.
- Provided leadership to develop business plans and promote organisational vision.
- Conferred with board of directors to establish values and mission.
Education
Commerce
Vikas College
Mumbai, MHSkills
Systems implementation
Multi-unit operations management
Procedure development
Operational troubleshooting
Client relationship management
Quantifiable revenue increases
Analytical problem-solving
Contract review and recommendations
Staff retention
Accomplishments
- Best Manager Award in 2022
- Best Process Award 2021 & 2022
- Best Process & Channel Partner Award 2017
- Best Manager Award 2016
Additional Information
- Worked in Multiple locations 2014 - Kolkata / 2016 Noida / 2020 Vadodara
- Clients Worked With - Vodafone / Snapdeal / Xanadu / SBI Cards / Axis Bank / HDFC Bank / Standard Chartered Bank
Certification
DRA Certified.
Timeline
Operations Manager
1Point1 Solution Ltd.
07.2018 - 08.2020
Senior Operations Manager
Pace Setters Business Solution
03.2010 - 07.2018
Senior Operations Manager
Concentrix
8 2020 - Current
Commerce
Vikas College